Implementation Consultant

Illumia, LLC • Atlanta, GA

11h • $60,000 - $70,000 • Hybrid

About The Position

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009
Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

Requirements

• Has a degree or certificate in a technical field or IT concentration.
• Can learn and master new and existing Illumia service offerings.
• Has a knowledge of MS Office and other MS products.
• Has strong interpersonal skills with excellent oral and written communication skills.
• Is extremely detail-oriented and driven.
• Is client-focused.

Nice To Haves

• A background with retail Point-of-Sale or Cashless systems.
• Experience working in large healthcare or business clients.
• SQL database and SSO authentication experience.
• Experience working in a client technical support role.
• Familiarity with PCI Compliance standards.
• Experience with inventory tracking and management.

Responsibilities

• Participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution.
• Independently managing in addition to working with a team to provide services on technical project engagements.
• Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management.
• Delivering on-site or remote installation and go-live support for clients.
• Deliver expert training and consultative services to provide optimal system functionality.
• Assist the Project Management team with the coordination of hardware shipment.
• Configuration of interfaces with 3rd party HR and Payroll systems.
• Configuration of Point-of-Sale devices, menus and related features.
• Working with credit card gateways to configure POS devices for credit card processing.
• Comply with PCI compliance standards during installation of credit card integrations.
• Work with 3rd party vendors to complete project deliverables.
• Understand hardware components to provide support and escalation to hardware vendors.
• Work with supervisors and management to properly escalate issues through Sales and Development teams.
• Troubleshooting of both hardware and software related issues.

Benefits

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree