Implementation Consultant

Paychex•Cincinnati, OH

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients' business requirements. Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction, and ultimately retention.

Requirements

Bachelor's Degree - Required
1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus.
Knowledge of human capital software preferred.

Responsibilities

Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion.
Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate.
Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly that they are well understood by the entire project team.
Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
Conduct face-face telephone/web-based system review sessions with new users
Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
Transition clients to ongoing Client Services Support resources upon successful implementation
Other duties as assigned