Implementation Consultant

ClearGov

18h•$70,000 - $85,000•Remote

About The Position

ClearGov is seeking an experienced Implementation Consultant to lead the onboarding, activation, and adoption of its platform for state and local government organizations. This role involves managing new client implementations for ClearGov’s full Budgeting Suite, including Operational Budgeting, Digital Budget Book, Capital Budgeting, Personnel Budgeting, Strategic Planning, Capital Project Tracking, and Financial Engagement. Additionally, the role is responsible for delivering paid professional services, such as Packaged Services, training, and guided workshops. The Implementation Consultant will need to remain agile and cross-trained to support new products and collaborate cross-functionally with Client Success, Product, and Support teams to ensure high-impact implementations and long-term partnership value. The role also requires flexible support for other business areas as needed to ensure a seamless customer experience.

Requirements

3–5 years of implementation, professional services, or client success experience leading SaaS implementations or client-facing projects.
Demonstrated success leading multiple concurrent projects with competing priorities and firm deadlines.
Strong experience in scope management, risk mitigation, stakeholder management, and timeline accountability.
Experience delivering paid services against an SOW, including managing budgeted hours.
Confident trainer and facilitator, comfortable leading small sessions and larger group workshops, virtually and in person.
Ability to drive projects forward while managing client expectations and internal dependencies.
Highly organized with strong attention to detail and follow-through.
Strong consultative skills with the ability to translate business needs into technical solutions.
Comfortable working with data imports, configurations, ERP data, and system integrations.
Adaptability to learn and deliver services across a growing, multi-product SaaS platform as new products and service tiers are introduced.

Responsibilities

Own the end-to-end implementation lifecycle for each new client, from configuration and training through go-live, including validating final configuration, confirming readiness, and ensuring a smooth transition to Client Success.
Deliver Guided and Premium implementation services across the full Budgeting Suite, adapting scope, pace, and hands-on support to each client’s service tier.
Serve as the primary client contact throughout implementation and early adoption, maintaining high-quality communication via phone, email, and virtual meetings.
Partner with Sales to ensure smooth handoffs and alignment on implementation expectations.
Own delivery of all paid professional services for existing clients, including Packaged Services and custom-scoped work.
Plan and deliver paid training, including one-on-one sessions, multi-session guided workshops, and one-to-many cohorts aligned to client budget cycles.
Partner with CSMs and the deal desk to confirm the correct SOW and Exhibits, provide start dates through the PS workflow, and meet committed timelines once agreements are signed.
Deliver services within agreed hours and timelines, flagging scope changes early.
Drive adoption through structured meeting cadences, milestone tracking, and ongoing client engagement.
Adhere to time-tracking requirements and maintain accurate, current records of key dates, notes, decisions, and time invested.
Monitor progress and adoption indicators to identify opportunities for additional support or services.
Proactively identify client challenges and recommend solutions, resources, or workflow improvements.
Contribute to retention and renewals by delivering a positive experience and measurable value.
Share client feedback, trends, and enhancement opportunities with Product, Support, and Client Success.
Meet or exceed implementation and services KPIs (e.g., time-to-go-live, adoption milestones, on-time delivery, utilization, and client satisfaction).
Support the evolution of playbooks, SOW templates, training materials, and best practices across products and service tiers.
Cross-train on and deliver services for new products as they are added to the ClearGov suite.
Stay current on GovTech trends, financial transparency initiatives, civic engagement best practices, and accessibility standards.
Travel to client sites (up to 20%) as needed for kickoffs, key milestones, executive reviews, training, and go-live events.