Implementation Consultant
About The Position
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector. We provide HR/HCM technology, managed services, and global BPO, serving over 95,000 businesses and processing over $135B in annual payroll. Headquartered in Chandler, Arizona, we operate as a “One Employer Solution†and help businesses streamline and grow. Learn more at www.vensure.com. Position Summary: Implementation Consultant — subject matter expert responsible for leading PEO client implementations, coordinating cross-functional teams, ensuring compliance, and delivering an exceptional client experience.
Requirements
- High School diploma/GED or equivalent combination of experience, skills, education, certifications, or training.
- At least 3 years of related work experience in implementation, payroll, or a related HR field.
- Proficiency in HR software and tools, specifically PrismHR.
- Strong understanding of payroll and HR processes, regulations, and compliance requirements.
- Proven experience managing multiple implementation projects and meeting deadlines.
- Knowledge of federal and state benefit-administration regulations.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Excellent written and verbal communication and interpersonal skills.
- Strong problem-solving mindset and ability to analyze complex situations.
- Exceptional attention to detail, data analysis, and quality-control skills.
- Ability to prioritize, re-prioritize, and balance workloads to meet changing objectives.
- Ability to remain calm and professional under pressure or during escalations.
- Strong teamwork skills and ability to foster cooperation.
Nice To Haves
- Industry certification not required but beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP).
Responsibilities
- Lead the full client implementation process for new PEO clients to ensure a seamless transition to our services.
- Understand client requirements and configure PEO solutions to meet those needs.
- Serve as primary point of contact during implementation; address concerns, answer questions, and provide expert guidance on system configuration and best practices.
- Provide training and guidance to drive system adoption and user proficiency.
- Troubleshoot and resolve technical or process-related issues during implementation.
- Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.
- Act as a subject matter expert on industry trends, workflows, complex client situations, and benefits regulations.
- Identify process improvements and efficiency opportunities in benefit implementations.
- Recommend enhancements to implementation methodologies, tools, and templates.
- Collaborate with peers and leadership to ensure consistent implementation practices.
- Attend webinars, seminars, and trainings.
- Perform ad hoc duties or projects as assigned.
Benefits
- Health: medical, dental, and vision coverage.
- Retirement: 401(k) with company match.
- Paid Time Off: PTO, holidays, parental leave, and state-required sick leave.
- Other: life insurance, short- and long-term disability, employee assistance program (EAP), FSA, HSA, identity-theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
