Implementation Consultant

ADP • Tempe, AZ

3d

About The Position

ADP is hiring an Implementation Consultant to create exceptional onboarding experiences for each product or service implementation. The consultant uses ADP’s training programs and service guidelines, along with business consulting expertise, to review high-level requirements from the sales cycle, finalize details with client and vendor subject matter experts, design and document solutions using established best practices, and configure and implement those solutions. The role serves as the primary contact and project owner for successful implementations, engaging clients and coordinating with partners and third-party vendors throughout design, testing, training, and validation.

Requirements

• At least 3 years of experience working in a client service or customer service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.
• Ability to maintain focus and work effectively with multiple demands.
• Ability to work independently to provide client solutions and as part of a team to accomplish tasks.
• Strong client relationship skills, including the ability to influence clients and guide them toward appropriate solutions for their needs.
• Ability to communicate clearly and in a directive manner to obtain information and requirements, explain technical concepts in understandable terms, establish task ownership and deadlines, and foster client credibility and confidence.
• Strong analytical problem-solving skills and ability to examine client details to provide a working custom solution.
• Comfort working in a performance-based, structured environment while demonstrating high ethical standards.
• Experience with data retrieval, analysis, manipulation, and transformation.
• Experience implementing and/or supporting enterprise-grade software solutions.
• Experience with technical writing, such as client issue summaries, client-specific support documentation, technical specifications, user guides, or training documentation.

Nice To Haves

• Experience implementing and/or supporting HCM applications, such as time and attendance, payroll, accounting, point of sale, or HR-related software applications.

Responsibilities

• Review information and high-level requirements obtained during the sales cycle, then finalize details by interacting with client and vendor Subject Matter Experts.
• Act as the primary contact and project owner accountable for a successful implementation.
• Drive the analysis process through phone calls and emails to maintain a high degree of client engagement.
• Collaborate with partner resources to create the best design across all systems involved in the project scope.
• Write a clear and complete Technical Design Document (TDD) that follows ADP best practices.
• Configure a client-specific solution that meets best practices for reliability and supportability.
• Create well-designed test plans to fully validate the solution and ensure quality.
• Collaborate with partners and third-party vendors to unit test solutions before the client testing phase.
• Write internal solution documentation to ensure ongoing support.
• Train customer users to interact with, maintain, and validate the solution.
• Ensure the client executes a test plan and reviews data to confirm expected results.
• Obtain client confirmation that they are comfortable with and confident in the solution results.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.
• Business Resource Groups for connecting with networks and allies who share common interests and experiences.

What This Job Offers

• Job Type: Full-time