Implementation Consultant - Functional

Itron • Chicago, IL

1d • Remote

About The Position

Itron is seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work needed to deploy its SaaS platform for enterprise utility customers. The role owns functional implementation workstreams and partners with a Tech/Solution Consultant, Customer Success, Product, and Engineering to deliver structured, coordinated customer deployments from kickoff through go-live. Key areas include business process alignment, project coordination, requirements gathering, timeline management, stakeholder coordination, and functional configuration decisions covering libraries, templates, workflows, roles, and permissions. The position is based in the United States, is remote, and requires up to 50% travel.

The consultant leads discovery and design workshops, turns customer requirements into functional configuration plans, coordinates testing and go-live readiness, and supports training, adoption, and change activities. The role also gathers field feedback, communicates product updates, and develops reusable templates, documentation, and approaches to improve future implementation efficiency. The successful candidate will communicate clearly with customers and internal teams and help ensure the solution supports customers’ day-to-day operations.

Requirements

• At least 2 years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles.
• Proven experience leading project or functional workstreams for enterprise software implementations.
• Ability to translate customer business requirements into scalable, well-documented configuration plans.
• Strong project management skills, including timeline management, stakeholder coordination, and risk/dependency tracking.
• Ability to collaborate effectively with a technical counterpart, customer stakeholders, and internal cross-functional teams.
• Strong written and verbal communication skills, including the ability to lead workshops and build stakeholder confidence and trust.

Nice To Haves

• Experience implementing software for utility, energy, industrial, or regulated enterprise customers.
• Experience deploying software to field or frontline environments, such as mobile applications or operational/field-based platforms.
• Familiarity with change management or training rollouts for operational teams.
• Background in business process design, workflow configuration, or configuration-heavy SaaS platforms.
• Experience with reporting or dashboards using SQL and visualization tools.

Responsibilities

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, taking accountability for delivery quality and outcomes.
• Own project timelines, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements.
• Translate business requirements into functional configuration plans covering hazard/task libraries, templates, workflows, roles, and permissions.
• Partner with the Tech/Solution Consultant to align functional decisions with integrations, SSO, data migration, and environment setup.
• Lead customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability.
• Lead business process design workshops with customer stakeholders, including Safety Managers, Operations Leads, and Supervisors.
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design.
• Validate that configured workflows reflect field operations and customer requirements; partner with subject-matter experts to support day-to-day operational needs.
• Support training planning and delivery with the Communications/Change Lead, identify Field Champions, and support their enablement before the Field Pilot.
• Gather and incorporate field feedback during the Pilot and early go-live into configuration adjustments.
• Communicate product releases and relevant feature updates to customers and support adoption of new capabilities.
• Coordinate user acceptance testing planning and execution from a functional and business-process perspective.
• Identify and communicate functional risks, dependencies, and blockers affecting launch readiness.
• Support go-live cutover planning and ensure a clean handoff to Customer Success and Support.
• Identify recurring functional or configuration challenges and turn them into reusable templates and standard approaches.
• Collaborate with Product on configuration tooling and platform enhancements based on field learnings.
• Create documentation or toolsets that reduce manual effort and improve implementation velocity.

Benefits

• Competitive benefit package including financial, social, health, and wellbeing programs.
• Paid vacation.
• 401(k) matching.
• Employee stock purchase program.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed