Workforce Suite, Implementation Functional Consultant

ADP • Livonia, MI

2d • Hybrid

About The Position

WorkForce Software, an ADP company, is hiring a Functional Implementation Consultant to carry the WorkForce Software relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and its HR solutions. The consultant builds client relationships and implements technologies to support clients’ long-term success, with work that can directly affect the day-to-day lives of their employees.

The role partners with clients to understand their business needs, analyze existing systems, interface requirements, and business processes, and guide them toward appropriate WorkForce solutions. The consultant designs and builds complex solutions for enterprise clients, including Fortune 500 companies, using knowledge of Human Capital Management. The position requires clear, professional communication, strong client rapport, and the ability to manage multiple time-sensitive projects.

This is a hybrid position based in one of the company’s offices in Livonia, Michigan; Maitland, Florida; or Augusta, Georgia. Travel of up to 50% is required, with potential international travel.

Requirements

• At least 2 years of experience working in software implementations, specifically workforce management.
• Experience gathering and identifying customer business requirements from users, customers, and other stakeholders.
• Ability to create and maintain business requirements documents, use cases, and process diagrams.
• Intermediate to advanced Microsoft Office skills, particularly Excel.
• Experience with Waterfall or Agile methodologies.
• Ability to travel up to 50%, with potential international travel.
• Ability to work from the Livonia, MI; Maitland, FL; or Augusta, GA office in a hybrid arrangement.
• Clear written and verbal communication and the ability to build client rapport and trust.
• A college degree is not required; relevant military experience demonstrating teamwork, adaptability, organization, and follow-through may also be applicable.

Responsibilities

• Create exceptional onboarding experiences for each product or service implementation.
• Help clients develop the skills and confidence to use WorkForce products.
• Analyze existing systems, interface requirements, and business processes.
• Recommend and implement WorkForce solutions, incorporating new processes, tools, and approaches.
• Gather and identify customer business requirements from users, customers, and other stakeholders.
• Create and maintain business requirements documents, use cases, and process diagrams.
• Become familiar with labor laws related to time and attendance rules, scheduling, and leaves of absence.
• Collaborate with associates in sales and support and exchange routine project information with client project team members, including priorities, timelines, and emerging issues.
• Manage multiple time-sensitive projects and follow-up items simultaneously.
• Share essential information with clients and internal ADP teams.

Benefits

• Best-in-class benefits beginning on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Company-paid time off for volunteering.
• Business Resource Groups and networks for connecting with colleagues and allies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed