Workforce Suite, Implementation Functional Consultant

ADP•Augusta, GA

2d•Hybrid

About The Position

WorkForce Software, an ADP company, is hiring a Functional Implementation Consultant to carry the client relationship forward after a sale and lead the initial implementation of WorkForce’s HR solutions. The consultant builds client relationships, learns and understands business needs, analyzes systems, interface requirements, and business processes, and guides clients toward suitable WorkForce solutions. The role involves designing and building complex Human Capital Management solutions for enterprise clients, including Fortune 500 companies, and helping clients achieve long-term success through effective technology implementation. This hybrid role can be based at the company’s offices in Livonia, Michigan; Maitland, Florida; or Augusta, Georgia. The position requires the ability to travel up to 50%, potentially internationally. The company describes an inclusive culture, career progression, ongoing learning and mentorship, and opportunities to participate in Business Resource Groups and community volunteering.

Requirements

At least 2 years of experience in software implementations, specifically workforce management.
Experience gathering and identifying customer business requirements from users, customers, and other stakeholders.
Experience creating and maintaining business requirements documents, use cases, and process diagrams.
Intermediate to advanced Microsoft Office skills, with a strong emphasis on Excel.
Experience with Waterfall or Agile methodologies.
Ability to travel up to 50%, with potential international travel.
Ability to work from an office in Livonia, MI; Maitland, FL; or Augusta, GA, in a hybrid role.
Clear, professional communication with clients, both over the phone and in writing.
A college degree is not required. Military experience involving teamwork, adaptability, organization, and follow-through is also identified as potentially relevant experience.

Nice To Haves

Familiarity with labor laws as they apply to time and attendance rules, scheduling, and leaves of absence.
College degree.

Responsibilities

Create exceptional onboarding experiences for each product or service implementation.
Help clients develop the skills and confidence to use WorkForce products through subject-matter expertise and relationship-building.
Analyze clients’ existing systems, interface requirements, and business processes.
Recommend and implement WorkForce solutions, incorporating new processes, tools, and approaches as appropriate.
Collaborate with sales and support associates and exchange routine information with client project team members about priorities, timelines, and issues.
Manage multiple time-sensitive projects and follow-up items simultaneously.
Communicate essential information to clients and internal ADP teams.
Gather and identify customer business requirements from users, customers, and other stakeholders.
Create and maintain business requirements documents, use cases, and process diagrams.
Build relationships with clients and guide them toward solutions that meet their business needs.