Implementation Consultant - Functional

Itron, Inc.•Raleigh, SC

2d•Remote

About The Position

Itron is seeking an Implementation Consultant to lead the functional and project management work required to deploy its SaaS platform for enterprise utility customers. The consultant owns the functional implementation workstream and partners with a Tech/Solution Consultant, Customer Success, Product, Engineering, customer stakeholders, and other internal teams to deliver coordinated customer deployments from kickoff through go-live. The role focuses on aligning business processes, coordinating projects, and enabling customers. This includes gathering requirements, managing timelines and stakeholders, and making functional configuration decisions involving hazard and task libraries, templates, workflows, roles, and permissions. The consultant also supports business process design, training and adoption, testing, go-live readiness, and the development of reusable implementation practices. The position is based in the United States and is remote, with up to 50% travel. No specific physical demands are associated with the position.

Requirements

At least 2 years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles.
Proven experience leading project or functional workstreams for enterprise software implementations.
Ability to translate customer business requirements into scalable, well-documented configuration plans.
Strong project management skills, including timeline management, stakeholder coordination, and risk/dependency tracking.
Ability to collaborate effectively with a technical counterpart, customer stakeholders, and internal cross-functional teams.
Strong written and verbal communication skills, including the ability to lead workshops and build stakeholder confidence and trust.

Nice To Haves

Experience implementing software for utility, energy, industrial, or regulated enterprise customers.
Experience deploying software to field or frontline environments, such as mobile applications or operational and field-based platforms.
Familiarity with change management or training rollouts for operational teams.
Background in business process design, workflow configuration, or configuration-heavy SaaS platforms.
Experience with reporting or dashboards using SQL and visualization tools.

Responsibilities

Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, taking accountability for delivery quality and outcomes.
Own project timelines, task tracking, and coordination across internal teams and customer stakeholders.
Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements.
Translate business requirements into functional configuration plans, including hazard and task libraries, templates, workflows, roles, and permissions.
Partner with the Tech/Solution Consultant to align functional decisions with technical implementation, including integrations, SSO, data migration, and environment setup.
Lead customer checkpoints, status updates, and cross-functional alignment meetings.
Track and document implementation activities to support transparency, knowledge sharing, and repeatability.
Lead business process design workshops with customer stakeholders, including Safety Managers, Ops Leads, and Supervisors.
Own configuration decisions for forms, templates, hazard/control libraries, and workflow design.
Validate that configured workflows reflect real-world field operations and customer requirements, partnering with subject matter experts to support day-to-day operational needs.
Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy.
Identify Field Champions and support their enablement ahead of Field Pilot.
Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments.
Communicate product releases and relevant feature updates to customers to support adoption of new capabilities.
Coordinate UAT planning and execution from a functional and business-process perspective.
Identify and communicate functional risks, dependencies, and blockers affecting launch readiness.
Support go-live cutover planning and ensure a clean handoff to Customer Success and Support.
Identify recurring functional and configuration challenges and turn them into reusable templates and standard approaches.
Collaborate with Product on configuration tooling and platform enhancements based on field learnings.
Create documentation or toolsets that reduce manual effort and improve implementation velocity.