Senior Implementation Consultant, Logis Dispatch

ESO

2d•Remote

About The Position

The Senior Implementation Consultant leads complex Logis Dispatch implementations from kickoff through handoff. The role guides emergency communications centers through discovery, configuration, system interfaces, data, training, and cutover, helping ensure go-lives happen on schedule and work correctly from the first call. Implementations take place in environments that operate 24 hours a day, and cutovers are often on site. The consultant owns multiple projects, maintains current project plans and risk information, raises issues early, and works with Integration Engineering on interfaces such as ePCR, billing, mapping and vehicle location, telephony, and paging. The role trains dispatch center staff, plans and runs cutovers with rollback plans and go/no-go decisions, and hands work off to Customer Care and Customer Success after go-live. It also mentors newer consultants, improves the implementation playbook, and records time in real time. Success is measured by on-time, right-first-time go-lives; time to value; current project plans; customer satisfaction at go-live and handoff; clean handoffs to support; and complete, timely time tracking. The role uses AI assistants to draft and check implementation materials, but the consultant reviews their output and remains responsible for cutover decisions, live-system changes, and customer communications. This is a remote role in the United States. Travel is required for on-site go-lives. The position reports to the Team Lead, Implementation (Logis Dispatch), and mentors newer consultants without direct reports.

Requirements

At least four years implementing dispatch or other public-safety software, or operating such a system in a 911 or dispatch center.
Experience planning and leading a live cutover on a working dispatch floor.
Comfort with system connections, including interfaces, mapping, and data exchange between systems.
Ability to manage several complex projects simultaneously and communicate calmly and clearly with customers under pressure.
Ability to travel for on-site go-lives.
Dispatch and emergency communications knowledge, including call-taking, triage, dispatch, unit status, and incident closure.
Understanding of dispatch system users and their roles, including call-takers, dispatchers, supervisors, and field crews using mobile tools.
Understanding of systems connected to dispatch, including ePCR, records management, mapping and vehicle location, radio, telephony, and paging.

Nice To Haves

Experience with Logis Dispatch.
Dispatcher or telecommunicator background, or EMD or EFD certification.
Experience with multi-agency, mobile integrated health (MIH), or international dispatch projects.

Responsibilities

Lead a portfolio of Logis Dispatch implementations, including large and complex projects, from kickoff through handoff.
Maintain a dated project plan in the project management platform, keeping project health, risks, dates, and next steps current each week.
Conduct discovery with dispatch centers covering call types, response plans, units and stations, geography, and call-taker, dispatcher, and supervisor workflows.
Raise project risks early to the team lead and customer and develop recovery plans.
Configure Logis Dispatch according to configuration standards, including mapping and unit recommendations.
Coordinate with Integration Engineering on interfaces for ePCR, billing, mapping and vehicle location, telephony, and paging.
Plan and lead cutovers with dispatch centers, often on site, including rollback planning and go/no-go decisions.
Train call-takers, dispatchers, supervisors, and administrators on their workflows.
Complete clean go-live handoffs to Logis Dispatch support in Customer Care and Customer Success.
Mentor newer consultants and update the implementation playbook based on project learnings.
Log time in real time by customer and type of work.
Review AI-generated configuration checks, cutover plans, training materials, customer updates, and other project content before use.
Retain responsibility for cutover go/no-go decisions, changes to live dispatch systems, and customer conversations about problems.

Benefits

Medical, dental, and vision insurance.
PTO starting at 20 days and 12 company holidays.
401(k) with company match.
Telemedicine service.
FSA, HSA, and DCA savings accounts.
Employee Assistance Program (EAP).
Annual health and wellness reimbursement.
Life insurance, disability insurance, and worksite benefits.
Paid parental leave, a new child program, and flexible parental return-to-work options.
Casual office environments and unlimited office snacks and drinks.