Senior IT Implementation Consultant

OpenFn • Washington, DC

6d • Remote

About The Position

OpenFn is a digital public good for public service automation and AI orchestration. Its platform automates data exchange and digital workflows so governments and NGOs can deliver public services more efficiently, connect fragmented systems, and scale programs across health, humanitarian, and government sectors. Open Function Group is the primary steward of the open-source platform and is a lean, fully remote team working across more than 40 countries.

The Senior IT Implementation Consultant will serve as a lead consultant on key implementations with government ministries and large NGOs. The role involves understanding business processes, technologies, and ambiguous datasets, then designing and delivering data integration and workflow automation solutions. The consultant will support customer success through strong project delivery, team leadership, and close collaboration with partner stakeholders.

The consultant will work with technical and non-technical teams across Africa, Asia, and Latin America to identify automation opportunities and design solutions using the OpenFn platform and AI. Work includes remote consultations, discovery calls, workshops, solution design, API discovery, development of specifications with software engineers, technical implementation, and training or coaching team members and partner implementers. The role is remote, with a preference for candidates in Africa or Europe time zones, and requires willingness to travel internationally at least twice per year. Hours are negotiable.

Requirements

• 7–10+ years of experience working with data or technology in at least one functional domain: data integration, workflow automation, technology consulting, business analysis, data management, data analysis, software development, or systems administration.
• 3–5+ years in a consulting or customer-facing role involving technical advisory, IT implementation services, technical training, and/or customer service.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• A detail-focused, analytical approach, strong questioning skills, and ability to interpret ambiguous data, including complex spreadsheets.
• Technical familiarity with information systems, mobile data collection applications, and data analysis tools such as SQL databases, CRMs, business intelligence tools, and open-source applications; willingness to explore unfamiliar applications or databases.
• Fluency in English.
• Willingness to travel internationally at least twice per year for conferences, partner meetings, and government workshops.
• Ability to work from home or a shared office space with fast, stable internet, preferably in a country in Africa or a Europe time zone.

Nice To Haves

• Working proficiency in another language, preferably French or Spanish.
• Comfort with REST API fundamentals, JSON, and JavaScript.
• Hands-on experience with Postman and workflow automation or integration platforms such as OpenFn, Camunda, n8n, Zapier, Make.com, OpenHIM, Mulesoft, or WSO2.
• Background in international development, digital public goods, GovTech, TechForGood, or global health.
• Experience with business process analysis, documentation, and workflow modeling using standard notations such as BPMN or UML.
• Experience with data integration, REST APIs, ETL processes and tools, workflow automation, data systems design, data management, and/or systems administration.
• Experience with software testing and/or writing technical specifications.
• Experience providing technology consulting to NGO and government partners and/or working remotely with multifunctional teams across countries.
• Experience with IT project management.
• Experience leading a team and managing people.

Responsibilities

• Consult with technical and non-technical government and NGO partner teams to understand business processes and identify automation opportunities.
• Design and help deliver workflow automation solutions using the OpenFn open-source platform and AI.
• Lead key implementations and support customer success through excellent project delivery and collaboration with partner stakeholders.
• Conduct remote consultations, discovery calls, and workshops.
• Perform API discovery and work with software engineers to develop specifications and implement workflow automation solutions.
• Train and coach team members and partner implementers on solution design and IT implementation best practices.
• Communicate effectively and stay organized while coordinating with multiple stakeholders across time zones.

Benefits

• Flexible working schedule.
• Fully remote work, with team meetups across Europe and Africa.
• Exposure to industry and technology trends and leading health and humanitarian interventions.
• Opportunity for leadership and advancement, with a key contribution to company strategy and direction.
• Opportunity to shape organizational strategy and impact millions of lives through open-source software in a small, mission-driven organization.
• Financial compensation commensurate with experience; the organization describes its compensation as fair, transparent, and competitive.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed