Senior Implementation Consultant
About The Position
The Senior Implementation Consultant leads complex customer implementations and serves as a subject matter expert in products, customer workflows, and implementation best practices. The role partners directly with customers and cross-functional teams to plan, configure, test, launch, stabilize, and support adoption of products and services. Working closely with Product Management, Technology, Operations, Support, Sales, and Customer Success, the consultant understands customer requirements, identifies risks, recommends solutions, and supports successful delivery. The position also mentors and supports other implementation team members, promoting consistency, knowledge sharing, and continuous improvement.
Requirements
- At least 5 years of Vital Records industry experience.
- At least 5 years of customer implementation, product management, project management, business analysis, or related experience.
- Experience leading complex customer implementations from planning through launch.
- Experience working directly with government customers and cross-functional delivery teams.
- Experience gathering business requirements and translating them into implementation solutions.
- Experience managing multiple projects, customers, or workstreams with competing priorities.
- High school diploma or equivalent.
Nice To Haves
- Experience with VitalChek, VitalIQ, VitalAmend, payment solutions, storefronts, or related Vital Records products.
- Experience working with state, county, or local government agencies.
- Experience mentoring or coaching team members.
- Experience supporting large-scale or multi-product implementations.
- Additional education, professional training, industry certifications, or relevant experience.
Responsibilities
- Lead complex customer implementations from discovery through configuration, testing, go-live, stabilization, and transition to support.
- Develop and manage implementation plans covering scope, timelines, milestones, ownership, dependencies, risks, and deliverables.
- Build customer and stakeholder relationships by understanding business processes, operational needs, and product requirements.
- Facilitate customer meetings, requirements workshops, project planning sessions, and status reviews.
- Serve as the primary point of contact for implementation issues; identify risks and drive resolution or escalation.
- Translate customer requirements into solution designs using product knowledge, configuration expertise, and implementation best practices.
- Coordinate cross-functional teams, internal resources, and third-party partners for project delivery and launch readiness.
- Monitor progress, communicate status, and develop mitigation or recovery plans for challenges and delays.
- Support customer adoption and long-term success by validating readiness, providing guidance, and promoting effective product use.
- Mentor team members, share best practices, support onboarding, and improve processes, tools, and documentation.
Benefits
- Annual incentive bonus
- Country-specific benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
