Senior Benefits Implementation Consultant

ADP•Alpharetta, GA

About The Position

ADP is hiring a Senior Benefits Implementation Consultant to onboard new clients and help them use ADP benefits solutions. The consultant combines analytical and project management skills with the ability to simplify complex information, helping clients build the skills and confidence to use ADP products. The role provides expert support throughout implementation so that integrated solutions meet or exceed client expectations. The consultant serves as a subject matter expert, helps lead project workflows, and applies industry and product knowledge to optimize system configurations and product upgrades. The role remains engaged with clients throughout implementation, supports timely delivery within client-defined timelines, and helps clients analyze and address their needs. It also involves resolving issues with minimal direction on procedural matters, ensuring client setup accuracy, collaborating with client project teams and ADP associates, and contributing ideas for process and product improvements. The consultant may coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

Requirements

At least 3 years of experience in a client service/customer service interface or systems integration environment.
WFN experience required.
Experience with benefits administration and configuration.
Experience with PTO configuration.
Ability to demonstrate learning agility and critical thinking skills.

Nice To Haves

Implementation experience is highly preferred.
Statement of work or statement of process experience is desirable.
Strong project management skills and ability to multitask.
Ability to work as part of a team to accomplish tasks.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
CBP or PHR/SHRM certification is a plus.

Responsibilities

Implement ADP benefits solutions and help customers develop the skills and confidence to use ADP products.
Serve as a subject matter expert and help lead the project team's workflow.
Apply industry and product knowledge to optimize system configurations and product upgrades.
Support client satisfaction and retention by delivering solutions within client-defined timelines and staying engaged through successful implementation.
Help clients address and analyze their needs.
Resolve issues and provide solutions with minimal direction on procedural matters.
Ensure accuracy in all aspects of client setup.
Exchange routine information with client project team members about priorities, timeliness, and emerging issues.
Interact with ADP associates in sales and customer service.
Provide input to management on process improvements and product enhancements.
May coach and mentor less-experienced implementation specialists and serve as an escalation point.