Senior Implementation Consultant, Audit

Fieldguide•San Francisco, CA

9d•$142,000 - $160,000•Remote

About The Position

Fieldguide is a remote-first software company building tools for assurance and audit practitioners working in cybersecurity, privacy, and financial audit. The Senior Implementation Consultant is an integral member of the go-to-market team and works with Customer Success and other go-to-market teams to support customer adoption of the Fieldguide platform. Reporting to the Head of Solutions, this role delivers Fieldguide Accelerator, the company’s onboarding program for new customers, with the aim of providing a seamless onboarding experience and helping customers realize value quickly.

Requirements

At least 5 years of experience leading financial statement audits, including SOX testing, internal controls documentation, and audit methodology and workpaper review.
Team-oriented and mission-first approach, with the ability to build trust within a hardworking team.
Project management proficiency, including the ability to prioritize and manage multiple customers, projects, and requests with little direct oversight.
Professional problem-solving skills and the ability to manage several customers at once.
Executive presence and the ability to influence change.
Demonstrated ability to communicate effectively with customers and internal teams.
Bias toward action, with ownership of projects from beginning to completion and minimal direction or oversight.

Responsibilities

Maintain regular customer engagement throughout implementation, from sales handoff through value realization.
Create plans that capture customer goals and the activities required to achieve them; review progress regularly and adapt plans as needed.
Cultivate customer champions and increase their knowledge of Fieldguide.
Connect customers with Fieldguide’s Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams; communicate customer needs internally to inform the product roadmap, processes, and onboarding improvements.
Identify customer success risks proactively and develop action plans to mitigate them.
Document customer value through case studies, new use cases, and success metrics.
Track customer progress against adoption maps and assess value realization over time.