Benefits Implementation Specialist

Brown & Brown Insurance

1d • $29 - $34

About The Position

Brown & Brown is seeking a Benefits Implementation Specialist to join its National Employee Benefits Technology (EBTech) team. The role helps bring employee benefits technology solutions to clients and their employees by managing key aspects of implementation, including system configuration, testing, troubleshooting, client training, and ongoing support. The specialist works directly with clients and collaborates with internal teammates, vendors, and carriers to deliver accurate, effective technology solutions. The position also includes mentoring less experienced teammates, maintaining implementation documentation and procedures, and staying current on employee benefits technology and relevant industry and regulatory developments.

Requirements

• Associate's or bachelor's degree, or equivalent relevant professional experience.
• 2–5 years of software implementation or related technology experience.
• Ability to quickly learn new software, processes, and technical concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and ability to work within strict deadlines.
• Strong written, verbal, and client-facing communication skills.
• Proficiency with Microsoft Office Suite.
• Experience working with database applications.
• Ability to manage multiple priorities in a deadline-driven environment.
• Professional approach to client service and problem resolution.
• Ability to maintain a high level of confidentiality.
• Ability to travel occasionally, less than 5%.

Nice To Haves

• Experience within employee benefits, insurance, human resources, HR technology, or financial services.
• Experience implementing or supporting employee benefits technology platforms.
• Experience training clients or HR administrators on software platforms.

Responsibilities

• Configure and maintain client benefit enrollment websites using third-party software platforms.
• Manage low-to-moderate complexity implementations from initial configuration through testing and delivery.
• Analyze client needs and translate requirements into effective system configurations.
• Conduct quality assurance testing and audits to verify configurations are accurate and meet client requirements.
• Troubleshoot system and configuration issues, perform root cause analysis, and develop solutions.
• Serve as a knowledgeable resource during client meetings and implementation discussions.
• Provide day-to-day support to assigned clients and respond proactively to their questions and needs.
• Partner with clients, vendors, carriers, and internal teams throughout implementation.
• Train HR administrators on benefits technology platforms, functionality, processes, and applicable benefit program requirements.
• Maintain working knowledge of employee benefits products, services, and technology solutions.
• Provide guidance and mentorship to less experienced teammates.
• Follow standard operating procedures and identify opportunities to improve processes and efficiencies.
• Support the development and enhancement of SOPs and implementation best practices.
• Maintain accurate documentation in applicable systems and databases.
• Stay current on industry developments, technology, products, legislation, and regulatory requirements.
• Promote teamwork, knowledge sharing, accountability, and a positive client-focused environment.

Benefits

• Medical/Rx, dental, vision, life insurance, and disability insurance.
• Employee stock purchase plan (ESPP), 401(k), student loan assistance, and tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off and holidays.
• Preferred partner discounts.
• Additional benefits may be available; eligibility criteria or waiting periods may apply, and offerings may vary by subsidiary or location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree