Implementation Specialist
About The Position
Can/Am Technologies is hiring an Implementation Specialist to configure its Teller platform for county and city governments and take responsibility for the quality of the work. The role centers on client implementation, including gathering and translating client requirements into application configurations, workflows, and business processes, then guiding projects through go-live and quality assurance. The specialist documents data mappings and integration specifications, writes and runs user test plans, records and remediates defects before user acceptance testing, and confirms deliverables meet quality standards. The position also includes training clients, supporting go-live, and coordinating project schedules and cutover steps with the delivery team. The role reports to the Implementation Configuration Lead and involves approximately 30% travel to client sites.
Requirements
- Knowledge of translating client business requirements into application configuration, workflows, and business processes.
- At least 5 years of experience implementing business or financial software for clients, including hands-on technical configuration using SQL, XML, and JSON.
- Ability to build client rapport and document data mappings and integration specifications.
- Ability to write clear user test plans and reproducible defect reports.
- Ability to travel approximately 30%.
- SQL scripting for data validation.
Nice To Haves
- Oracle SQL experience.
- Experience with government or public-sector clients.
- API authentication experience.
- Experience with cloud-hosted solutions.
- Agile/Scrum experience.
- A Business or Project Management degree.
Responsibilities
- Translate client requirements into Teller configuration, workflows, and business processes.
- Configure and deploy the solution to client specifications.
- Document data mappings and integration specifications.
- Write and run user test plans for configured solutions.
- Record and remediate defects before user acceptance testing.
- Confirm deliverables meet quality standards before go-live.
- Train clients on the configured solution and support go-live.
- Coordinate project schedules and cutover steps with the delivery team.
Benefits
- Competitive pay scale.
- Health benefits.
- Dental benefits.
- Vision benefits.
- Life insurance.
- 401(k).
- PTO.
- Opportunity to make a real difference in the lives of the team and clients.
- Challenging and fulfilling career with a small, vibrant team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
