Implementation Specialist

UKON•Denver, PA

2d•$100,000 - $120,000

About The Position

UKON is hiring its first Implementation Specialist to create and operate a repeatable implementation function for its agency partnerships. UKON partners with independent insurance agencies and managed service providers to deliver an outsourced cyber practice. This role will turn signed agreements into active, growing agency relationships by overseeing onboarding, training, connection to Cyber Practice Leaders (CPLs), and partner production. The position reports to the executive team and works closely with product, sales, and CPL teams. It begins as an individual contributor role, with the opportunity to own and grow the implementation function as UKON scales. The Implementation Specialist will build the agency onboarding standard, sales-to-CPL handoff, training standards, and implementation playbook, then run and continually improve those systems. The role will own the implementation pipeline, define and monitor performance metrics, identify and resolve barriers to agency activation, and share agency feedback with relevant teams. UKON values technology implementation and project management experience more than insurance experience. The role requires approximately 10 to 20 percent travel, including visits to agency partners and industry events. Base salary is $100,000 to $120,000 per year, with a variable bonus of up to $20,000 per year. Applications are accepted through November 15, 2026, though the posting may close earlier if the position is filled.

Requirements

At least 5 years of onboarding, implementation, or customer success experience with SaaS or technology products.
Track record of building operating procedures and processes from scratch.
Project management experience, including managing multiple concurrent implementations.
Exceptional attention to detail and a process-driven, high-ownership approach.
Ability to work across sales, CPLs, and agency partners and earn their trust.
Comfort coordinating and directing the work of others without formal authority.
Clear written and verbal communication, including turning complex or unclear processes into simple, usable documentation.
Comfort working in ambiguity and creating structure where none exists.

Nice To Haves

Experience in insurance, insurtech, or another regulated industry.
Familiarity with independent insurance agencies, agency management systems, or managed service providers.
Exposure to product management or experience feeding customer input into a product roadmap.
Experience as an early hire who built an implementation or onboarding function.
A property and casualty insurance license, or interest in obtaining one.
Experience with project management tools such as Asana, Monday, ClickUp, or similar.

Responsibilities

Build UKON's agency onboarding standard from signed agreement through active production.
Design and run the handoff process between sales and Cyber Practice Leaders.
Create training standards and materials to help agencies and producers become confident and active quickly.
Write and maintain the implementation playbook, including operating procedures, checklists, timelines, and escalation paths.
Own the implementation pipeline for new agency partners and keep accounts progressing.
Define implementation metrics, track progress, and report on what is working and what is not.
Identify and resolve root causes of delays or stalls in agency activation across process, product, or people.
Partner with sales, CPLs, marketing, and product to feed agency feedback into selling, support, and product development.
Use project management and AI tools to run implementation efficiently and at scale.
Travel approximately 10 to 20 percent for agency partner visits and industry events.