Implementation Specialist

Vitalize•San Francisco, CA

1d•$150,000 - $200,000

About The Position

Vitalize is building an AI operating system to help health systems manage labor and capacity. The Implementation Specialist joins the Deployment Team, which leads complex enterprise rollouts as Vitalize scales its deployment work across hospitals. The role embeds with nursing executives, hospital operations leaders, finance, and IT to understand how health systems work, diagnose operational bottlenecks, align stakeholders, drive organizational change, and design deployments that reshape staffing and operations. The Implementation Specialist represents Vitalize to customers and acts as a trusted advisor through operational transformation. The role owns multi-month deployments across several health systems, helping ensure on-time go-lives that deliver results. It also develops repeatable deployment playbooks and launch processes, supports internal workflows and tools with Go-to-Market and Customer Success, and partners with Product, Design, and Engineering to build and iterate on product lines and drive expansion.

Requirements

Communicate clearly and confidently with audiences ranging from frontline clinicians to C-suite executives; simplify complex ideas, navigate difficult conversations, and proactively build alignment.
Have deployment and project management expertise, including managing complex, cross-functional deployments from planning through go-live.
Anticipate risks, prioritize effectively, and bring structure to ambiguous, fast-moving environments.
Build credibility with clinical teams by listening, learning workflows, and solving problems alongside nurses, physicians, and hospital staff.
Have change management experience, including identifying resistance, building stakeholder buy-in, and supporting adoption of new ways of working.
Demonstrate ownership and initiative, adaptability in quickly changing situations, and a drive to improve processes and move work forward.

Responsibilities

Own complex, multi-month deployments end to end, managing timelines, milestones, dependencies, and risks across several health systems.
Advise C-suite executives, nursing leaders, and operational stakeholders as they redesign labor planning, staffing, and management.
Align stakeholders across nursing, operations, IT, finance, HR, PMO, labor relations, and legal, clarifying decisions, owners, and next steps through enterprise-wide go-lives.
Design and refine repeatable deployment playbooks for academic medical centers and complex, multi-union health systems.
Develop a predictable launch motion for new system integrations, including greenfield HRIS and payroll builds.
Partner with Go-to-Market and Customer Success on internal workflows, tools, and processes that support long-term client success.
Work with Product, Design, and Engineering to build and iterate on new product lines and drive expansion.