Senior Implementation Consultant (Payroll)

ADP • Alpharetta, GA

4d • Hybrid

About The Position

ADP is hiring a Senior Implementation Consultant focused on Payroll to implement clients on HCM products and services. The role combines analytical and project management skills, the ability to simplify complex information, and business consulting expertise to help clients build the skills and confidence to use ADP products. The consultant delivers onboarding experiences using ADP training programs and service guidelines, tailoring solutions to each client’s needs.

The role centers on understanding clients’ businesses, systems, interfaces, and processes; recommending appropriate HCM solutions; and building trusted relationships with clients and project teams. Consultants stay informed about HCM capabilities and product features, collaborate across work streams, identify and mitigate project risks, and contribute to process improvements and initiatives that enhance the client experience. ADP describes the environment as collaborative and inclusive, with learning opportunities and a focus on client satisfaction.

Requirements

• At least 5 years of experience in an implementation or business consulting environment.
• At least 2 years of experience working in Payroll.
• Strong client relationship skills, including the ability to influence and guide clients toward appropriate solutions.
• Ability to recognize project risks and partner with the team to document and mitigate them.
• Learning agility and critical thinking, with the ability to apply best-practice concepts and experience in new implementation situations.
• Excellent analytical, time-management, verbal communication, and written communication skills.
• A college degree is not required; relevant experience or military experience is also acceptable.

Nice To Haves

• Industry expertise and ability to apply Payroll best practices through in-depth client consultation.
• Ability to maintain focus and work effectively with multiple demands.
• Ability to work independently to provide client solutions and collaboratively to complete implementation tasks.
• Comfort working in a performance-based, structured environment while demonstrating high ethical standards.
• Proficiency with current web technologies and working knowledge of various operating systems.
• Proficiency with Microsoft Office, FinancialForce, or similar tools.
• Professional certifications such as PMP, PgMP, PHR, SPHR, CCP, CBP, or HCS.

Responsibilities

• Partner with clients to understand their businesses and needs, analyze existing systems, interface requirements, and business processes, and build long-term trust.
• Stay current on HCM capabilities, product features, and functionality challenges across work streams.
• Collaborate with client project team members, sales, and client service, asking questions to understand the business and coordinate implementation work.
• Recommend and implement solutions suited to clients’ needs and ADP’s HCM offerings, incorporating relevant processes, tools, and approaches.
• Recognize project risks and partner with the team to document and mitigate them.
• Participate in process improvement initiatives and develop ways to improve the business and client experience.
• Apply payroll best practices through client consultation.
• Manage competing demands while working independently and as part of an implementation team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed