Senior IT Support Consultant - Project Implementation

University of Iowa • Iowa City, IA

1d • Hybrid

About The Position

The Senior IT Support Consultant provides advanced client-device expertise for PCs, printers, and peripherals to departments and capital projects across UI Health Care. The role manages and develops IT project processes; plans, coordinates, configures, and installs client technologies for projects of varied sizes; and oversees designated deployment staff. It leads hardware efforts for capital and departmental projects and regularly works with project management groups, vendors, contractors, deployment staff, and end users. The position manages medium to large projects and provides project support and services for approved projects.

The role is hybrid within Iowa, with onsite work at the Medical Campus, University, 200 Hawkins Drive, Iowa City. A work arrangement form is required upon employment; arrangements are reviewed annually and must comply with applicable remote-work and employee-travel policies. The position participates in a 24x7 on-call support rotation as required. It is a regular, 100% position in the Professional and Scientific staff category.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, medical education, and research. HCIS supports patient care delivery, communication, technology innovation, education, and research, while fostering a positive, productive, and rewarding environment for its IT and communication staff.

Requirements

• Bachelor’s degree in Computer Science, MIS, an IT-related field, or an equivalent combination of education and experience.
• Typically 3–5 years of experience supporting workstations running Windows 11 and Microsoft Office 365.
• Typically 3–5 years of experience running IT-related projects.
• Typically 3–5 years of professional experience working with desktop hardware and software in a managed workstation environment.
• Excellent oral and written communication skills for communicating effectively with technical and non-technical staff.
• Excellent organizational skills.
• Demonstrated ability to work independently.
• Demonstrated customer service skills.
• Experience planning, coordinating, and implementing IT hardware and software.
• Experience documenting project processes.
• Ability to move and install personal computer equipment.

Nice To Haves

• Experience with Microsoft Teams.
• Experience with wireless networking and security.
• Experience using ITIL frameworks.
• Experience with blueprints and/or technical drawings.
• Experience with network infrastructure.
• Experience with Microsoft OneNote.
• Experience working in a Health Care IT environment.

Responsibilities

• Develop and manage project processes.
• Develop hardware installation plans and coordinate, configure, and install project IT hardware, often overseeing designated deployment staff.
• Answer customer questions about HCIS standardized equipment.
• Develop institutional knowledge and reflect relevant needs in project planning.
• Perform advanced analysis and resolve device hardware and connectivity problems in new installations.
• Act as a technical and process mentor for staff.
• Provide IT project coordination training.
• Develop an understanding of hardware used in clinical workflows and communicate related needs to end users.
• Develop documentation for complex software and hardware installation processes.
• Document and share problem resolutions and best practices with team members.
• Maintain accurate inventory management records.
• Accurately document work in the ticket tracking system.
• Maintain project documentation to track all project phases.
• Represent HCIS at project meetings, gather customer requirements, and investigate and address customer questions and concerns.
• Assist with implementing approved projects by providing project support and services.
• Manage medium to large-sized projects.
• Perform backup team-lead responsibilities when needed.
• Participate in a 24x7 on-call support rotation, as required, to resolve routine and complex problems.
• Attend self-study and vendor-sponsored classes related to technical systems software and hardware as needed.

Benefits

• 24 days of paid vacation per year to start.
• Paid sick leave.
• A generous benefits package; further details are available through the University of Iowa benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior