Dispatch System Implementation Specialist

CORPORATE FLIGHT MANAGEMENT INC • Smyrna, TN

1d • Onsite

About The Position

The Dispatch System Implementation Specialist leads the transition from pilot-centric dispatching, load planning, and performance analysis to a centralized dispatch platform. The role coordinates flight planning, load and weight-and-balance planning, runway analysis, aircraft performance planning, and a Part 121-style planning and release workflow with flight crew concurrence. The specialist leads requirements gathering, implementation, testing, training, adoption, and ongoing system reliability and continuous improvement. Assigned flight-following duties support this work and are performed under current approved manuals, company-delegated authority, and applicable operating rules.

The role works with Flight Operations, the SOC, flightcrews, Maintenance Control, affected departments, vendors, and IT to design workflows, configure systems, ensure data quality, test operational scenarios, prepare procedures and training, and coordinate readiness and cutover. After launch, the specialist provides system administration and user support, triages issues, monitors data integrity and workflow effectiveness, and supports controlled changes.

For assigned flight-following coverage, the specialist monitors flight progress and aircraft/crewmember flow, maintains central communications, conveys safety information, and coordinates irregular operations with relevant personnel. The position is based at Contour Aviation Headquarters in Smyrna, Tennessee. It is full-time, with flexible schedules that may include early mornings, evenings, weekends, holidays, and irregular shifts according to operational needs. The role may require limited travel and work in both a standard office and active operational settings.

Requirements

• Must be at least 23 years of age.
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Valid driver’s license with a good driving record.
• Fluent ability to read, write, speak, and understand English.
• High school diploma or GED certification.
• Basic proficiency with Microsoft Office Suite, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Polished, professional interpersonal skills and a positive, customer-focused attitude.
• Strong leadership, organizational, and time-management skills.
• Ability to interact effectively with a variety of personalities while maintaining professionalism.
• Ability to coordinate multiple priorities, manage deadlines, and work efficiently in a fast-paced environment.
• Ability to handle interruptions and changing priorities with flexibility and attention to detail.
• Self-motivated, with the ability to motivate others.
• Ability to work independently and collaboratively in a team-oriented environment.
• Excellent written and verbal communication skills, delivered with professionalism and tact.
• Ability to pass a 10-year work history background check, criminal history check, and fingerprint checks as required by the TSA.
• Must pass a DOT-required pre-employment drug screen and be willing to submit to and pass FAA- and company-mandated random drug and alcohol tests.
• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must adhere to safety regulations and comply with OSHA, EPA, state, and federal regulatory requirements.
• Must hold a valid FAA Aircraft Dispatcher Certificate and meet applicable requirements to exercise its privileges.
• Previous dispatch, operational control, flight-following, or closely related operational experience with a Part 121 air carrier.
• Hands-on experience administering or supporting aviation operational systems used for dispatch, flight planning, load and weight-and-balance planning, runway analysis, aircraft performance, or flight following.
• Working knowledge of flight following, dispatch/flight planning, load and weight-and-balance planning, runway analysis, and aircraft performance; familiarity with Part 121-style planning/release with flight-crew concurrence and relevant Part 91/135 operations.
• Experience with workflow troubleshooting, user support, testing, reporting, issue resolution, configuration/data change management, and operational data integrity.
• Project coordination and implementation skills, including requirements and workflow documentation, vendor coordination, and clear communication with flightcrews, SOC, Maintenance Control, IT, and leadership.

Nice To Haves

• Spanish proficiency.
• Associate or bachelor’s degree in aviation, information systems, or a related field.
• Prior operational systems implementation, project coordination, super-user, or system administration experience.
• Experience with vendor interfaces, data mapping/migration, reporting tools, and operational SOP development or user training.

Responsibilities

• Lead requirements gathering and current-to-target workflow design for centralized planning and release, defining responsibilities, flightcrew concurrence, handoffs, and controls across flight planning, load/weight-and-balance, runway analysis, and aircraft performance.
• Maintain the implementation plan, milestones, dependencies, risks, issues, and progress reporting.
• Coordinate decisions and resources with Flight Operations, SOC, flightcrews, Maintenance Control, other affected departments, vendors, and IT.
• Coordinate vendor and IT work for configuration, role-based access, data cleanup, mapping, migration, and applicable interfaces or integrations.
• Establish data-quality checks and resolve discrepancies.
• Develop test scripts and coordinate user acceptance, regression, and operational scenario testing.
• Validate flight plans, release workflows, load/weight-and-balance outputs, runway analysis, and performance results with qualified operational personnel; document defects, resolutions, and acceptance evidence.
• Develop SOPs, user guides, and training, and support adoption and workflow standardization.
• Coordinate fallback procedures, readiness reviews, required approvals, and cutover to avoid disrupting safe operations.
• Provide post-launch system administration and user support, issue triage, vendor escalation, reporting, and controlled change testing.
• Monitor data integrity, recurring problems, and workflow effectiveness to support continuous improvement.
• For assigned flight-following coverage, monitor flight progress and aircraft/crewmember flow, maintain central communications, and convey safety information.
• Coordinate irregular operations with input from the PIC, Maintenance Control, Flight Operations leadership, and company sales as applicable.
• Review approved weather sources, route forecasts, airport restrictions, maintenance/mechanical delays, and other adverse conditions; communicate hazards and recommendations.
• Apply the GOM and other company manuals, and verify applicable crew duty/rest limits when flights change.
• Support releases, itinerary changes, delays, cancellations, re-releases, and safe or economic rerouting only within approved manuals, delegated authority, applicable rules, and required PIC/leadership concurrence.
• Escalate unsafe conditions and support suspension or revision when the PIC or authorized flight follower considers safe continuation doubtful.
• For assigned operations, verify each trip segment, coordinate release-relevant aircraft status with Maintenance Control, use FOS or FL3XX as applicable, and record delays in appropriate operational and communications systems.
• When applicable, coordinate charter services, passenger and crew vetting, DOD landing permits or prior permission, and international permissions through appropriate handlers.
• Maintain confidentiality of company, operational, technical, and customer information, and perform other duties assigned by management.

Benefits

• Health, vision, and dental insurance.
• Short- and long-term disability insurance.
• Voluntary life insurance.
• 401(k) savings plan with a company matching contribution up to 6% of eligible compensation.
• Paid sick leave accrual of up to 56 hours per year, with unused hours rolling over annually up to a 480-hour sick bank.
• Vested vacation hours available on January 1 following the hire date, subject to company policies.
• NRSA (non-revenue/space available) travel privileges upon hire and access to MyID Travel after six months of active service.
• Eligibility for medical leave, non-medical family care leave, maternity and paternity leave, and personal leave.
• Competitive salary based on prior work experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED