System Implementation Associate
About The Position
Join Mindray North America in supporting the deployment of patient monitoring systems in hospital environments. The System Implementation Associate assists with installations, go-live support, and on-site troubleshooting, helping ensure deployments meet quality and performance standards. This hands-on field role provides on-the-job training and mentorship toward advancement to a full System Implementation Specialist (SIS) role. The position is home-based and field-based, with approximately 85% travel to hospitals across regions and frequent overnight stays. Work may involve accessing ceilings, areas beneath nurses’ stations, and hospital infrastructure areas. The associate must be able to lift up to 75 pounds, with or without assistance, and be available for after-hours emergency support when required.
Requirements
- Formal technical training through school, military service, or equivalent experience.
- Basic understanding of Wi-Fi and IT networking systems.
- Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
- Strong troubleshooting and technical repair abilities for monitoring systems.
- Strong organization, communication, and problem-solving skills.
- Customer-focused attitude, professionalism, and ability to work as part of a team.
- Valid driver’s license and clean driving record.
- Ability to lift up to 75 pounds, with or without assistance.
- Availability for after-hours emergency support when required.
Responsibilities
- Support go-live activities for hospital monitoring systems installed and tested by a senior System Implementation Specialist.
- Perform system installations, add-ons, and updates according to project plans, site surveys, and customer requirements.
- Conduct post-installation testing to verify systems meet Mindray performance and quality specifications.
- Respond on-site to complex issues beyond the scope of local service representatives and ensure timely resolution.
- Document service and installation activities in accordance with Mindray administrative and quality policies, including MDR and field corrections.
- Coordinate and execute system updates and configuration changes as needed.
- Participate in continuous training to develop technical, networking, and project management skills for advancement to SIS.
Benefits
- Competitive compensation package
- 401(k) with company match
- Tuition reimbursement
- Paid time off
- Disability coverage
- FSA/HSA options
- Supportive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
