System Implementation Associate

Mindray North America•Charlotte, NC

6d•Remote

About The Position

Join Mindray North America, a global medical technology company providing patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions. As a System Implementation Associate, you will support the deployment of Mindray patient monitoring systems in hospital environments. You will assist with installations, go-live activities, and on-site troubleshooting, ensuring deployments meet quality and performance standards. This hands-on field role includes on-the-job training and mentorship to support growth into a System Implementation Specialist (SIS) role. The position is home-based and field-based, with approximately 85% travel to hospital environments across regions, including frequent overnight stays. Work may involve accessing ceilings, areas under nurses’ stations, and hospital infrastructure areas. You must be able to lift up to 75 pounds with or without assistance and be available for after-hours emergency support when required. Mindray North America offers a competitive compensation package and benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, and FSA/HSA options. The company is an Equal Opportunity Employer.

Requirements

Formal technical training through school, military service, or equivalent experience.
Basic understanding of Wi-Fi and IT networking systems.
Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
Strong troubleshooting and technical repair abilities for monitoring systems.
Excellent organization, communication, and problem-solving skills.
Customer-focused attitude, professionalism, and teamwork orientation.
Valid driver’s license and clean driving record.
Ability to lift up to 75 pounds with or without assistance.
Availability for after-hours emergency support when required.
Willingness to travel approximately 85%, including frequent overnight stays.

Responsibilities

Support go-live activities for hospital monitoring systems installed and tested by a senior System Implementation Specialist.
Perform system installations, add-ons, and updates according to project plans, site surveys, and customer requirements.
Conduct post-installation testing to verify systems meet Mindray performance and quality specifications.
Respond on-site to complex issues beyond the scope of local service representatives and ensure timely resolution.
Document service and installation activities in compliance with Mindray administrative and quality policies, including MDR and field corrections.
Coordinate and execute system updates and configuration changes as needed.
Participate in continuous training to develop technical, networking, and project management skills for advancement to SIS.