System Dispatch Coordinator

Delaware Electric Cooperative•Greenwood, DE

7d•Onsite

About The Position

Delaware Electric Cooperative is hiring a full-time System Dispatch Coordinator in Greenwood, Delaware. The role works from midnight to 10:00 A.M., four 10-hour shifts on a two-week rotating schedule. The coordinator communicates between the Cooperative and its member-owners, responds to their complaints and concerns, monitors operational equipment and outage notifications, and supports safe and efficient field crew operations. The position offers competitive pay and benefits, including medical coverage, a 401(k) plan with company match, and paid time off.

Requirements

High school diploma.
At least five years of experience in customer service or a related utility company.
Working knowledge of typing and filing concepts.
Software systems, telephone, radio, communication, and computer skills.
Valid driver's license recognized by the State of Delaware.

Nice To Haves

Understanding of electrical operations, materials, equipment, and Delaware Electric Cooperative work responsibilities.
Experience in locating and detecting underground equipment.

Responsibilities

Communicate between the Cooperative and its member-owners.
Respond to member-owner complaints and concerns.
Monitor operational equipment during each shift.
Communicate with personnel about outages reported by phone and through outage-monitoring systems and alarm devices.
Monitor radio communications to support crew safety and an efficient flow of work.
Prioritize and assign jobs to crews as required.
Monitor SCADA and Load Management and report alarms to the appropriate personnel.
Operate two-way radio, read system maps and diagrams, and communicate information to field personnel.