Dispatch Coordinator

MHC Kenworth • Kansas City, MO

2d

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Dispatch Coordinator for its MHC RoadAssist Center. The role handles inbound emergency and service calls from customers and drivers, using established policies, procedures, and systems to schedule and manage repairs in a 24/7 environment. The position also coordinates substitute trucks when required, tracks repairs through completion, and communicates repair status to customers and branch management.

Requirements

• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent critical-thinking, problem-solving, and decision-making abilities.
• Ability to work a flexible schedule to meet business needs, including nights and weekends.

Nice To Haves

• One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience is strongly preferred.
• Experience with customer relationship management (CRM) systems is preferred.

Responsibilities

• Answer inbound breakdown and non-domicile truck repair calls and schedule repairs.
• Arrange substitute trucks as required.
• Ensure trucks are returned to service as quickly as possible and verify that repairs are adequate and cost appropriate.
• Manage and document each event in the provided computer systems.
• Communicate repair status to customers and branch management teams via email, text, and phone.
• Perform other duties as assigned by the supervisor.

Benefits

• Competitive salary
• Medical, dental, and prescription insurance
• Disability and life insurance
• Paid Time Off program
• 401(k) and profit sharing with employer match
• Flexible Spending Account
• Internal promotion opportunities
• On-the-job training

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed