Dispatch Coordinator

Hilton Grand Vacations • Orlando, FL

14h • Onsite

About The Position

We are seeking a multifaceted, proactive individual that is self-motivated and seeking long term growth potential in a dynamic environment! As a Tour Dispatcher, you would be responsible for performing your position's responsibilities in alignment with our diverse culture and driving company success through performing the following tasks to the highest standards.

Requirements

• High School Graduate or equivalent experience- 6 months minimum previous customer service experience.
• Previous experience with handling a multi-phone line is a must plus computer experience in MS Word and Outlook.
• Proven high proficiency using strong, clear verbal communication skills.
• Have open availability to work any day of the week, and any shift to include nights, weekends, and holidays.
• Prior data entry experience.

Nice To Haves

• open availability
• able to work nights and weekends

Responsibilities

• Answer all incoming telephone calls to gather and coordinate tour information while also providing support for the production team members and management.
• Accurately input tour data and guest information in the Company database.
• Check availability for guest tours and tour information.
• Search and research guest names and tour history in company database.
• Maintain accurate records and logs of all tour booking activity.
• Responsible for daily deposit log of concierge tour deposits.
• Create and distribute daily reports of departmental activity.
• Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.

Benefits

• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED