Senior IT Support Consultant - Project Implementation
About The Position
The Senior IT Support Consultant provides advanced client device knowledge for PCs, printers, and peripherals to departments and capital projects throughout UI Health Care. The position manages and develops IT project processes; coordinates planning, ordering, configuration, and installation of client technologies; and leads hardware efforts for projects of varied sizes. It oversees designated deployment staff and regularly works with project management groups, vendors, contractors, staff, and end users. The role manages medium to large projects and may provide backup team-lead responsibilities. The position represents Health Care Information Systems (HCIS) in project meetings, gathers customer requirements, responds to questions and concerns, and supports approved implementations. It performs advanced analysis and problem resolution involving device hardware and connectivity, develops installation documentation and project records, maintains inventory and ticket-tracking information, and shares resolutions and best practices. It also provides technical and process mentoring and IT project coordination training. The position participates in a 24x7 on-call support rotation as required. The role is hybrid, with onsite work at the University of Iowa Health Care Medical Campus in Iowa City. Hybrid work is available within Iowa and requires a work arrangement form; arrangements are reviewed annually and must comply with applicable remote-work and travel policies. The position supports HCIS’s work providing information and communication systems for patient care, medical education, research, communication, and technology innovation.
Requirements
- Bachelor’s degree in Computer Science, MIS, an IT-related field, or an equivalent combination of education and experience.
- Typically 3–5 years of experience supporting workstations running Windows 11 and Microsoft Office 365.
- Typically 3–5 years of experience running IT-related projects.
- Typically 3–5 years of professional experience working with desktop hardware and software in a managed workstation environment.
- Excellent oral and written communication skills to communicate effectively with technical and non-technical staff.
- Excellent organizational skills.
- Demonstrated ability to work independently.
- Demonstrated customer service skills.
- Experience planning, coordinating, and implementing IT hardware and software.
- Experience documenting project processes.
- Ability to move and install personal computer equipment.
Nice To Haves
- Experience with Microsoft Teams.
- Experience with wireless networking and security.
- Experience utilizing ITIL frameworks.
- Experience with blueprints and/or technical drawings.
- Experience with network infrastructure.
- Experience with Microsoft OneNote.
- Experience working in a Health Care IT environment.
Responsibilities
- Develop and manage IT project processes.
- Develop hardware installation plans and coordinate, configure, and install project IT hardware, often overseeing designated deployment staff.
- Answer customer questions about HCIS-standardized equipment.
- Develop institutional knowledge and reflect customer and organizational needs in project planning.
- Perform advanced analysis and resolve device hardware and connectivity problems in new installations.
- Serve as a technical and process mentor for staff and provide IT project coordination training.
- Develop documentation for complex software and hardware installation processes and share problem resolutions and best practices with team members.
- Maintain accurate inventory management records and document work in the ticket tracking system.
- Maintain project documentation tracking all phases of a project.
- Represent HCIS at project meetings to gather customer requirements and investigate and address customer questions and concerns.
- Assist with approved project implementation by providing project support and services.
- Manage medium to large-sized projects and perform backup team-lead responsibilities when needed.
- Participate in a 24x7 on-call support rotation as required to resolve routine and complex problems.
Benefits
- 24 days of paid vacation per year to start.
- Paid sick leave.
- A generous benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
