Senior Enterprise Implementation Consultant
About The Position
Samsara’s Strategic Customer Success team advises and guides its largest customers to support adoption and ongoing business value. As a member of the Implementation team, the Senior Enterprise Implementation Consultant owns customer relationships after sales and helps enterprise customers deploy and adopt Samsara’s IoT solutions for fleet and industrial assets. Customers span industries including transportation, food and beverage, passenger transit, utilities, and school buses. The consultant builds customer relationships, helps users learn the system, and ensures successful deployments and customer outcomes. The role works cross-functionally with Sales, Support, Sales Engineering, and Product. It requires strong customer-facing communication, the ability to understand customer businesses quickly, and confidence explaining technology to executives and day-to-day users. The role also champions Samsara’s cultural principles as the company scales. This is a remote position for candidates residing in the United States, excluding the San Francisco Bay, New York City, and Washington, D.C. metro areas. Travel to customer sites may be required up to 10% of the time, including overnight stays.
Requirements
- At least 6 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting or working with technical products.
- Strong problem-solving skills and a solutions-oriented approach.
- Excellent consultative skills and experience with end-to-end system implementations.
- A proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day software users.
- Initiative, a willingness to go above and beyond, and the ability to thrive in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise when working through customer issues under pressure.
- Bachelor’s degree from a four-year institution.
- Strong priority-management skills and high emotional intelligence.
Nice To Haves
- Enterprise SaaS experience.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- A strong bias for action, the ability to think big, and insistence on high standards.
Responsibilities
- Help customers improve the safety, efficiency, and sustainability of their operations through Samsara’s IoT platform.
- Manage technology deployments for large-scale customers and help them achieve quick time to value.
- Create launch plans and roadmaps to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Conduct training sessions, demonstrate Samsara technology, and address challenges with executives and day-to-day users across various use cases.
- Manage multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
- Mentor the wider Customer Success and Support teams.
- Develop a deep understanding of the Samsara platform and explain its capabilities to customers with varied backgrounds and needs.
- Champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
Benefits
- Above-market total compensation combining base salary, performance-based bonus or variable pay, and equity for eligible roles.
- Professional development stipend.
- Comprehensive health plans.
- Parental leave plans.
- Flexible, employee-led remote work model.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
