Enterprise Implementation Consultant (East/Central)

Samsara

2h•$88,979 - $134,590•Remote

About The Position

Samsara’s Enterprise Customer Success team advises and guides its largest customers to help them adopt Samsara and continually realize business value from its products. As part of the Implementation team, the Enterprise Implementation Consultant owns customer relationships after the sales process and manages the deployment and adoption of Samsara’s IoT solutions for customers’ fleets and industrial assets. Customers operate across industries such as transportation, food and beverage, passenger transit, utilities, and school bus services. The role involves building customer relationships, helping customers learn and use the system, and ensuring successful deployments. It is cross-functional, with collaboration across Sales, Support, Sales Engineering, and Product. The position calls for strong customer-facing communication, the ability to quickly understand a customer’s business, and confidence explaining technology to both executives and day-to-day users. This is a remote role requiring up to 25% travel. It is open to candidates residing in the United States, except the San Francisco Bay, New York City, and Washington, D.C. metro areas.

Requirements

At least 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
Experience supporting or working with technical products.
Strong priority management and emotional intelligence.
Strong problem-solving and project-management skills, with a solutions-oriented approach.
Excellent consultative skills and experience with end-to-end system implementations.
A proven ability to build trust and communicate effectively with executives, senior Product and Engineering management, and day-to-day software users.
Initiative, a willingness to go above and beyond, and the ability to thrive in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree from a four-year institution.
Ability to travel up to 25% of the time.

Nice To Haves

Enterprise SaaS experience.
Experience serving a large and complex B2B SaaS customer base.
A strong bias for action, ability to think big, and insistence on high standards.

Responsibilities

Help customers improve the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform.
Manage deployment of Samsara technology for large-scale customers and help them achieve quick time to value.
Create launch plans and roadmaps to increase product usage.
Track implementation progress, participation, product adoption, and account health.
Run training sessions, demonstrate Samsara technology, and work through obstacles with executives and day-to-day users across multiple use cases.
Collaborate with Sales, Support, Sales Engineering, and Product.
Champion and model Samsara’s cultural values: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.