Implementation Consultant

ADP • Maitland, FL

4h

About The Position

ADP is hiring an Implementation Consultant II to support successful onboarding and implementation of its products and services. The role combines analytic and project management skills with business consulting expertise to help clients understand and use ADP solutions. The consultant provides expert support, guides clients toward solutions suited to their business needs, and helps create an effective implementation experience in accordance with ADP’s service guidelines and CORE values.

Requirements

• At least 3 years of experience working in a client service or customer service environment.
• At least 1 year of business consulting experience.
• Bachelor’s degree or equivalent in education and experience.

Nice To Haves

• Proven ability to maintain focus and work effectively with multiple demands.
• Ability to work independently to provide client solutions and as part of a team to accomplish tasks.
• Strong client relationship skills, including the ability to influence clients and guide them toward suitable solutions.
• Comfort working in a performance-based and structured environment while demonstrating high ethical standards.
• Ability to recognize basic procedural issues and escalate them to the appropriate level.
• Learning agility and critical thinking skills, with the ability to apply basic concepts in new situations.
• Proficiency in the latest web technologies and working knowledge of various operating systems.
• Excellent analytical and time management skills.
• Excellent verbal and written communication skills.
• Proficiency using Microsoft Office.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive clients toward the best solution for their business needs.
• Analyze existing systems, interface requirements, and business processes.
• Partner with clients to understand their businesses and related needs.
• Incorporate new processes, tools, and approaches when recommending an ADP solution.
• Use broad knowledge to recommend solutions to clients when appropriate.
• Understand client business issues and concerns, and recommend and implement appropriate solutions.
• Build long-term relationships and trust.
• Interact and collaborate with ADP associates in sales and customer service.
• Exchange routine information with members of client project teams, including priorities, timelines, and issues as they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level