Implementation Consultant - Assets & Inventory

First Due

2d•Remote

About The Position

First Due is seeking a tech-savvy, customer-focused fire and EMS subject matter expert to implement and optimize its Assets & Inventory module. The consultant works directly with Fire and EMS customers, translating complex agency workflows into scalable software configurations and providing guidance on apparatus and equipment lifecycle management, inspections, maintenance, medication inventory, and controlled substance accountability. The role partners with Implementation Project Managers to launch First Due at agencies of varying sizes and complexity, and collaborates with Product Management to document product gaps and develop solutions. This is a full-time, remote role for a person living in the United States, reporting to the Manager, Implementation Consulting. The position has a stated salary of $80,000. The consultant stays current on module functionality, configuration options, product roadmaps, industry practices, and compliance requirements. They also represent the Assets & Inventory product area in regional and national user group meetings and develop an understanding of competitors' public safety asset management and inventory capabilities.

Requirements

Must live in the United States.
Must be authorized to work for any US employer; employment is contingent on successfully passing a criminal background check.
Ability to take customer requests, determine the desired end state, and provide a clear, efficient path to a solution.
Strong analytical and critical-thinking skills, with attention to detail.
Excellent written and verbal communication skills, including the ability to present to groups with varying technical backgrounds.
Exceptional project management skills and ability to manage multiple customer implementations simultaneously.
Patient, responsive, supportive, and respectful; able to present, respond to feedback, and overcome obstacles constructively.

Nice To Haves

Experience in Fire or EMS operations, with direct exposure to apparatus maintenance programs, equipment tracking, or quartermaster/supply functions.
Familiarity with NFPA standards governing apparatus inspection, testing, and maintenance, including NFPA 1911, NFPA 1912, and NFPA 1852.
Understanding of common fire and EMS inventory workflows, including daily and weekly checks, SCBA management, and PPE lifecycle compliance.
Familiarity with ALS medication management practices, including controlled substance accountability, DEA recordkeeping requirements, and EMS formulary tracking as they relate to inventory systems.
Experience with public safety software platforms or operational technology, such as asset management or fleet management systems.

Responsibilities

Act as the subject matter expert and Implementation Consultant for the Assets & Inventory module.
Configure and optimize the module for new customers, including apparatus tracking, equipment inventory, inspection workflows, and maintenance scheduling.
Partner with Implementation Project Managers to implement and launch First Due at Fire and EMS agencies of varying sizes and complexities.
Advise customers on apparatus and equipment lifecycle management, including applicable NFPA standards.
Guide agencies in structuring inventory hierarchies, asset categorization, and inspection frequency to align with their SOGs and regulatory requirements.
Guide ALS agencies in configuring medication and controlled substance inventory tracking, including DEA compliance workflows, expiration date management, chain-of-custody documentation, and par-level replenishment for Paramedic and Advanced EMT units.
Provide configuration guidance on maintenance tracking, out-of-service workflows, and integration with First Due's Scheduling, Incident Reporting, and Response modules.
Stay educated on module functionality, configuration options, industry best practices, and evolving compliance requirements for fire apparatus, EMS equipment, and medication management.
Maintain a full understanding of current and future sprint features and the Assets & Inventory product roadmap.
Document product gaps identified during implementation and collaborate with Product Management to develop solutions, particularly for compliance and operational workflow requirements.
Participate in regional and national user group meetings, virtually and in person, representing the Assets & Inventory product area.
Develop an understanding of competitors' capabilities in public safety asset management and inventory.