Implementation Consultant

Verra Mobility • Indianapolis, IN

5d

About The Position

The Implementation Consultant leads the integration of T2 products into customer operations and advises customers on the creation, design, specification, testing, and implementation of T2 products and capabilities. The role works with internal project management, sales, and technical teams to ensure products meet customer needs. It serves as the primary customer contact for product business functionality during implementation and provides technical expertise in assessing customer operations, systems, procedures, and requirements.

The consultant leads project planning and systems integration, coordinating cross-functional teams and customer contacts through design, testing, installation, problem solving, and production implementation. The role manages multiple projects simultaneously, supports software installation and training, develops implementation documentation, and contributes to product testing, documentation, and enhancement efforts. Travel of at least 50% is required.

Requirements

• Bachelor's degree in business, computer science/technology, or a related field and three to five years of related experience, or an equivalent combination of education and experience.
• Advanced technical experience and knowledge.
• Advanced experience and knowledge in project management and organizational skills.
• Detailed knowledge of T2 software products, services, and processes, which may be gained through training, practice, reading, and dedication.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to learn and implement new software systems.
• Knowledge of relational databases.
• Strong written and oral communication skills.
• Ability to be detail- and task-oriented and highly organized.
• Ability to work remotely with little to no supervision and work effectively independently.
• Ability to read, analyze, and interpret general business, professional, and technical documents.
• Ability to write presentations, reports, proposals, and correspondence.
• Ability to present information effectively and respond to questions from prospects, customers, management, and staff.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to prioritize tasks and tactfully negotiate priorities with end users.
• Ability to work under deadline pressure and work extra hours if needed.
• Ability to travel at least 50% of the time.
• Must have a valid driver's license.

Nice To Haves

• Experience providing technical training.
• Experience in software implementation.
• Basic knowledge of Oracle SQL.
• Basic knowledge of Crystal Reports.
• Knowledge of the parking industry.

Responsibilities

• Serve as the primary customer contact for product business functionality during implementation and ensure customer satisfaction during and after implementation.
• Provide technical expertise in identifying, evaluating, and developing systems and procedures; review customer workflows, decision processes, business objectives, and operations.
• Lead the preparation and maintenance of business and functional specifications and review or develop project operational designs and specifications.
• Meet with sales staff and customer contacts to interpret business and technical requirements, gather information about parking operations and technology infrastructure, and recommend system configuration options.
• Advise customers and T2 staff in resolving technical or complex implementation issues.
• Ensure appropriate documentation is completed during the sales opportunity review process.
• Lead project planning and implementation for systems integration, directing cross-functional activities during planning, testing, problem solving, and implementation.
• Consult and coordinate with customers and developers to design and develop automated business systems.
• Coordinate information systems installations, moves, and changes across T2 and customer groups to meet project completion dates.
• Provide technical consultation and assist customers with developing and implementing T2 solutions.
• Oversee change control activities for moving customer projects into production; identify and resolve system problems before production implementation.
• Develop internal and external product implementation and production documentation, including process flows and procedures.
• Diagnose functional problems, determine corrective action, and implement corrections using the problem management framework.
• Provide software installation support and training for management and staff, including group classes of up to fifteen people and one-on-one training.
• Manage multiple system installations and projects simultaneously.
• Analyze external information systems, database structures, and data import/export capabilities to support data conversion specifications and external system interface plans.
• Participate in annual or regional user group conferences and trade shows by conducting breakout sessions, assisting presenters as an in-class moderator, and providing technical guidance to customers.
• Participate in reviewing and developing product documentation.
• Participate in product testing and bug research and isolation.
• Gather and provide input for functional product enhancements.
• Perform other duties as assigned, including duties in other areas to cover absences, relieve peak work periods, or balance workload.

What This Job Offers

• Job Type: Full-time