Strategic Implementation Consultant

Samsara

2d•$100,406 - $153,409•Remote

About The Position

Samsara’s Strategic Customer Success team advises and guides its largest customers, helping them adopt Samsara and continuously gain business value from its products throughout onboarding, adoption, advocacy, and renewal. As part of the Implementation team, the Strategic Implementation Consultant helps enterprise customers deploy and adopt Samsara’s IoT solutions for fleet and industrial assets, taking ownership of the customer relationship after the sales process and ensuring successful deployments. The role involves building customer relationships, helping customers learn the system, and coordinating across Sales, Support, Sales Engineering, and Product. It requires strong customer-facing communication, the ability to understand customers’ businesses, and the ability to explain technology to executives and day-to-day users. The consultant also champions Samsara’s cultural principles as the company scales globally. This is a remote position open to candidates residing in the United States, except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. The role may require travel to customer sites up to 10% of the time, including overnight stays.

Requirements

At least 6 years of experience in a senior Customer Success, account management, or strategic consulting role.
Strong priority management and high emotional intelligence.
Experience supporting or working with technical products.
Solutions-oriented approach and strong problem-solving skills.
Excellent consultative skills and experience with end-to-end system implementations.
Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day software users.
Initiative, a willingness to go above and beyond, and ability to thrive in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when addressing customer issues.
Bachelor’s degree from a four-year institution.

Nice To Haves

Enterprise SaaS experience.
Strong bias for action, ability to think big, and insistence on high standards.
Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Responsibilities

Help customers increase the safety, efficiency, and sustainability of their operations through Samsara’s IoT platform.
Manage deployments of Samsara technology for large-scale customers and help them achieve quick time to value.
Create launch plans and roadmaps to increase product usage.
Track implementation progress, participation, product adoption, and account health.
Run training sessions, demonstrate Samsara technology, and work through challenges with executives and day-to-day users across multiple use cases.
Manage multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
Serve as a mentor to the wider Customer Success and Support teams.
Develop a deep understanding of the Samsara platform’s capabilities and explain them to customers of all types.
Champion and role-model Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.