Resident Care Team Member Lead
Onni Group • Chicago, IL23d
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Resident Care Team Member Lead (Housekeeping Supervisor)
Onni Group•Chicago, IL
About The Position
The Resident Care Team Member Lead (Housekeeping Supervisor) ensures that cleanliness, hygiene, and tidiness standards are maintained throughout the property. The role supervises the housekeeping and laundry departments, supporting efficient operations, consistent standards, and cost control. The Team Lead coordinates with Housekeeping, Engineering, Front Office, Laundry, and Guest Services, and provides guest support. The position may require working at different locations and performing other duties as required. The role also supports hiring, training, scheduling, evaluating, motivating, and coaching employees; monitors safety and service standards; and maintains confidentiality and company assets. The job may involve using AI tools for research, analysis, content development, design, reporting, or operational efficiency, with responsible use, review, and disclosure required under company policies and applicable laws.
Requirements
- High school diploma required.
- Highly motivated and able to work independently.
- Effective verbal and written communication skills, including basic writing skills.
- Ability to speak with others using clear and professional language.
- Organized, with the ability to prioritize and multitask.
- Basic knowledge of workplace safety procedures.
- Ability to stand, sit, or walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Responsibilities
- Inspect VIP rooms daily and provide high-level customer support.
- Run room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
- Assist in managing daily departmental activities.
- Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve discrepant-room issues with Guest Services.
- Prepare, distribute, and communicate changes in assignment sheets.
- Keep a detailed account of issues and communicate them to the next shift.
- Assist with collecting payroll-related time cards and reports when needed.
- Assist management with hiring, training, scheduling, evaluating, motivating, and coaching employees.
- Report maintenance problems, safety hazards, accidents, or injuries, and complete safety training and certifications.
- Ensure uniform and personal appearances are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Ensure adherence to quality expectations and standards.
- Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and assist individuals with disabilities.
- Develop and maintain positive working relationships with others.
- Follow company, safety, and security policies and procedures.
- Work at different locations and perform other duties as required.
Benefits
- Competitive pay and a comprehensive benefit package.
- Health Saving Account.
- Flexible Saving Account.
- Employee Assistance Program.
- Annual education allowance.
- Generous referral program.
- Fun and collaborative company culture with team-building events.
- Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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