Housekeeping Supervisor - Mountain Run at Boyne

MasterCorp, Inc. • Boyne Falls, MI

25d

About The Position

The Housekeeping Supervisor (also described as Timeshare Supervisor/Inspector) oversees cleaning personnel to ensure units are cleaned effectively and efficiently while meeting quality and timeliness standards. The role ensures staff follow the company’s mission and values, supports training, and helps maintain a safe working environment. The supervisor may assist with room preparation or cleaning during busy periods and performs other site-operation duties as directed by the Executive Housekeeper.

The position includes inspecting units and preparing them to be reported as vacant and ready, monitoring cleanliness and condition, managing supplies and linen inventory, and supporting guest and owner relations. Resort Operations travel is rare, approximately 5% quarterly; Task Force travel is frequent and based on business need.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.
• Ability to perform the essential job functions, including frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, occasional ascending and descending, and repetitive motions; reasonable accommodations may be made.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers during busy or peak periods as needed.
• Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods as needed.
• Assist in training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report findings as necessary.
• Inspect and prepare clean units, and report them as vacant and ready.
• Inspect units and complete the required number of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost-and-found items to the Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Perform duties related to site operations as directed by the Executive Housekeeper.
• Promote a sense of urgency so housekeeping staff turn units on time.
• Be punctual with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory of supplies and linen.
• Assist with linen inventories as directed.
• Manage the time efficiency of direct reports.
• Help resolve guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Assist resort guests and owners as needed.
• Maintain knowledge of the resort.
• Perform other duties and tasks related to services contracted with the client.

Benefits

• Competitive pay starting at $17.50 per hour.
• Potential Refer A Friend bonus.
• Paid training.
• Benefits package including medical, vision, and dental coverage, and paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED