Housekeeping Supervisor
About The Position
Hilton Garden Inn, Monterey is seeking a Housekeeping Inspector/Supervisor. The Housekeeping Supervisor directly supervises and coordinates the work activities of hotel housekeeping staff. The position requires a flexible schedule that may include early opening shifts, weekends, and holidays, and previous housekeeping experience is required. The supervisor ensures guest satisfaction, cleanliness, sanitation, and organization throughout assigned areas. The role includes coordinating staff assignments and breaks, monitoring room and supply status, inspecting guest rooms and public areas, identifying and communicating deficiencies, and following up to confirm corrections. The supervisor also handles documentation, work orders, staff training and performance feedback, and shift handoffs. A $350 hiring bonus is paid after 60 days of employment in good standing.
Requirements
- Previous housekeeping experience.
- High school diploma or General Education Degree (GED).
- Six months to one year of related supervisory experience.
- Ability to work a flexible schedule that may include early opening shifts, weekends, and holidays.
Responsibilities
- Resolve guest complaints and ensure guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Verify room status using the A.M. report, report discrepant rooms, and prioritize and update checkout-room status.
- Confirm assigned staff have reported to work and document late or absent employees.
- Coordinate staff breaks; prepare and distribute assignment sheets; and review work priorities.
- Assign guest room keys and beepers to staff, maintain accurate records, and ensure key security.
- Communicate changes to assignment sheets during the shift.
- Inspect floor-closet supply levels and assign personnel to correct deficiencies.
- Check Room Attendants’ carts for supplies, neatness, cleanliness, and mechanical problems.
- Inspect rooms cleaned by Room Attendants using the designated checklist and communicate deficiencies for correction.
- Update room status after approving cleanliness and condition according to departmental standards.
- Check vacant rooms, verify room status, and update discrepant-room status throughout the shift.
- Check DND rooms and verify their status.
- Mark sheets in randomly selected assigned rooms and follow up to ensure Room Attendants have changed them.
- Counsel Room Attendants regarding discrepancies.
- Inspect public areas, bathrooms, the fitness center, pool area, offices, and service areas after cleaning, using designated checklists; communicate deficiencies for correction.
- Complete maintenance work orders and submit them to the Housekeeping Clerk; contact Engineering directly for urgent repairs.
- Conduct staff training as assigned.
- Provide staff performance feedback to the manager.
- Report disciplinary problems to the manager and participate in employee counseling.
- Document pertinent information in the department log book.
- Complete paperwork and closing duties before leaving.
- Review assignment status and follow-up actions with the manager and/or incoming supervisor.
- Check P.M. reports for accuracy and completeness.
- Complete night counts according to departmental standards.
Benefits
- $350 hiring bonus paid after 60 days of employment in good standing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
