Housekeeping Supervisor

Peregrine Hospitality•Los Gatos, CA

12d

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Manager’s functions in their absence. The role helps maintain resort service standards, oversees staff assignments and work quality, supports training, and coordinates maintenance follow-up. The position requires flexible and sometimes long hours, including nights, weekends, or holidays, and involves standing throughout the shift and performing physical activities such as walking, bending, squatting, and stretching. There may be exposure to chemicals.

Requirements

Two to three years of progressive experience in a resort or related field preferred.
Previous supervisory responsibility preferred.
Ability to stand during the entire shift.
Ability to perform medium work, exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to move objects.
Ability to perform sitting, bending, squatting, stretching, and extensive walking.

Nice To Haves

Two to three years of progressive experience in a resort or related field.
Previous supervisory responsibility.

Responsibilities

Adhere to the company’s Service culture and its 4 Keys to creating guests for life.
Participate in required resort meetings and trainings.
Maintain high standards of personal appearance and grooming, including proper uniform or business attire and nametag.
Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office according to resort standards.
Oversee floor closing at the end of the day and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
Maintain key control.
Handle Lost and Found items according to standards.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Carry an active radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Initiate repair and maintenance work orders and forward them to Engineering; follow up until completed.
Assist with training Housekeeping staff.
Ensure cleaning projects are completed as scheduled.
Follow resort policies and safety rules.
Perform other duties as requested by management.