Housekeeping Supervisor

Peregrine Hospitality•Clearwater, FL

About The Position

The Housekeeping Supervisor oversees the daily operations of the hotel’s Housekeeping and Laundry departments, including opening and closing activities. The role ensures guestrooms and public areas meet cleanliness, maintenance, productivity, and brand standards, and supports guest satisfaction through inspections, room-status coordination, and responses to cleanliness concerns. The supervisor assigns and oversees work for room attendants, housepersons, and laundry attendants, coordinates with other departments, maintains room-status logs, and manages keys and supplies. The position also leads daily stand-up and pre-shift meetings and trains, develops, and supports associates in service, technical, operational, and safety standards. The supervisor serves as a role model, promotes positive employee engagement and communication, and carries out supervisory responsibilities in accordance with hotel policies and procedures. The role requires flexible scheduled shifts based on business needs. Physical duties include lifting and carrying, pushing and pulling carts or equipment, standing for extended periods, bending, twisting, stooping, kneeling, climbing ladders, and using necessary equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED equivalence.
At least 1 year of experience in housekeeping leadership or as an inspector/inspectress.
Bilingual in Spanish and English to communicate effectively.
Strong computer skills and proficiency in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Ability to establish departmental goals and objectives.
Organization, focus, and ability to complete assigned work.
Ability to work cohesively with coworkers and other departments as part of a team.
Ability to build morale and promote positive employee engagement.
Ability to follow policies and procedures while seeking to improve operational standards.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally with guests, management, and coworkers, and to present information effectively in individual and group settings.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Knowledge of computer accounting programs, math skills, and budgetary analysis capabilities.
Ability to lift and/or carry up to 40 pounds frequently to assist guests and to lift up to 15 pounds regularly and continuously.
Ability to push and pull carts and equipment weighing up to 250 pounds occasionally.
Ability to stand for extended periods and to bend, twist, stoop, squat, kneel, stretch, and climb a ladder.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Ability to perform grasping, writing, standing, sitting, walking, repetitive motions, listening, and visual tasks, and to use necessary equipment.
Availability to work flexible scheduled shifts based on business needs.

Responsibilities

Comply with brand standards and OSHA regulations.
Manage daily opening and closing operations of the Housekeeping and Laundry departments.
Inspect hotel guestrooms daily for cleanliness, maintenance standards, and productivity.
Prepare and monitor VIP rooms, special guests, and special requests.
Coordinate departmental activities with other departments to improve communication and guest satisfaction.
Monitor vacant, checkout, and stayover rooms and communicate relevant information to the front office.
Maintain complete and accurate logs and room-status records.
Assign and reassign room lists to room attendants.
Support and supervise assignments for housepersons and laundry attendants.
Issue keys to authorized personnel.
Train associates on cleanliness standards and lead daily stand-up and pre-shift meetings.
Promote hotel rules and regulations intended to ensure guest safety and welfare.
Respond to guest concerns regarding cleanliness in public areas and guestrooms.
Monitor quality and cleanliness to ensure brand standards and guest expectations are met.
Maintain lobby areas, including upkeep, maintenance, and cleanliness.
Provide service intended to exceed guest expectations and support satisfaction and retention.
Ensure associates have the supplies, equipment, tools, and uniforms necessary to perform their jobs.
Model appropriate workplace behaviors and carry out supervisory responsibilities under hotel policies and procedures.
Train and develop associates on 4 Keys service standards, technical skills, standard operating procedures, and safety standards.
Ensure associates are safety-conscious, trained in safe work practices, and meet service and cleanliness standards.
Foster open communication among employees.
Perform additional duties assigned by management.