Housekeeping Supervisor

PAH Management•Charlotte, NC

8d•Onsite

About The Position

The Housekeeping Supervisor leads hotel housekeeping and laundry operations to ensure exceptional cleanliness, guest satisfaction, and operational efficiency. The role oversees quality assurance, inventory management, and associate development while ensuring compliance with company policies, brand standards, and safety regulations. The supervisor partners with hotel leadership to deliver an outstanding guest experience and maintain high standards of cleanliness and operational excellence. The position is based on property in Charlotte, NC. Work takes place in office and hotel environments, with regular exposure to cleaning chemicals, laundry equipment, varying temperatures, moderate noise, and active guest areas. The schedule is flexible and may include mornings, evenings, weekends, holidays, and extended hours as business needs require. Physical duties include moving throughout the hotel, sometimes for extended periods, and occasionally handling materials weighing up to 50 pounds. PAH Management offers a competitive base salary commensurate with experience. Benefits include medical, dental, and vision insurance; short- and long-term disability; a 401(k) retirement plan; term life and AD&D insurance; an employee incentive program; voluntary life insurance; hotel stay perks; accident, critical illness, and hospital indemnity insurance; educational reimbursement; paid time off; and a Manager in Training Program where applicable.

Requirements

At least four years of progressive housekeeping or rooms operations experience, including at least two years in a leadership or management role.
Experience leading housekeeping operations in a hotel environment.
Strong knowledge of housekeeping procedures, laundry operations, inventory management, and quality assurance practices.
Proficiency with Microsoft Office Suite.
Strong leadership, organizational, communication, and problem-solving skills.
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and extended hours as business needs require.
Ability to stand, walk, climb stairs, bend, kneel, stoop, reach, and move throughout the hotel for extended periods.
Ability to occasionally lift, carry, push, or pull housekeeping supplies, linens, equipment, or other materials weighing up to 50 pounds.
Ability to remain stationary while using computers, reviewing reports, preparing schedules, and participating in meetings.

Nice To Haves

Multi-department rooms management experience.
Experience with hotel housekeeping management software and labor management systems.
Professional hospitality certification or housekeeping certification.

Responsibilities

Lead daily housekeeping and laundry operations to ensure guest rooms and public areas meet company and brand cleanliness standards.
Train, coach, mentor, and develop housekeeping associates while fostering a positive, inclusive, service-oriented work environment.
Promote teamwork, accountability, and continuous improvement throughout the department.
Develop and implement housekeeping procedures that support operational efficiency and guest satisfaction.
Inspect guest rooms, public areas, laundry facilities, and storage areas for compliance with company and brand standards.
Monitor housekeeping quality scores, guest satisfaction metrics, and online reviews, and implement corrective action plans as needed.
Ensure VIP rooms, special requests, and priority arrivals are prepared according to established standards.
Coordinate room readiness with the Front Desk to maximize room availability and operational efficiency.
Develop, manage, and monitor departmental budgets, labor costs, and operating expenses.
Maintain appropriate inventory levels of linens, amenities, cleaning supplies, uniforms, and housekeeping equipment.
Oversee purchasing activities and maintain productive relationships with approved vendors.
Monitor supply usage and implement cost-control initiatives while maintaining quality standards.
Ensure compliance with OSHA, ADA, health and safety regulations, company policies, brand standards, and quality assurance requirements.
Promote safe work practices and ensure associates receive required safety training.
Ensure proper handling, storage, and use of cleaning chemicals and equipment.