Housekeeping Supervisor

Archer (Lodgeworks)•Florham Park, NJ

25d•$22 - $22•Onsite

About The Position

The Housekeeping Supervisor supports the housekeeping and laundry departments and manages all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring the highest level of cleanliness and guest satisfaction. The role supports the training of newly hired room attendants and provides ongoing retraining for established room attendants. It also provides general support to Room Attendants by collecting linens and garbage, performing routine cleaning projects, and delivering items to guest rooms. The supervisor oversees housekeeping staff, room and public-area cleanliness, supplies, schedules, safety procedures, and guest requests. The position may include assisting with cleaning duties and other tasks requested by management. The advertised rate is $21.50 per hour.

Requirements

Excellent communication skills.
Able to follow directions, guidelines, and work objectives.
Capable of exerting up to 60 pounds of force occasionally.
Capable of standing for an entire shift or for an extended period.
Capable of reaching overhead, using both hands, leaning over, stooping, and kneeling.
Eager to be part of a strong work culture and team.

Nice To Haves

Six months of related experience in hospitality or a service industry.

Responsibilities

Approach guests and employees in a friendly, service-oriented manner.
Maintain regular attendance according to LodgeWorks standards and hotel scheduling needs.
Follow LodgeWorks standards and regulations to support safe and efficient hotel operations.
Supervise housekeeping staff and provide communication, training, coaching, counseling, and performance feedback.
Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas, ensuring compliance with health and sanitation standards.
Train, schedule, coach, and support associates to help them meet hotel standards and LodgeWorks core values.
Inspect and monitor assigned guest rooms, report unsatisfactory conditions, and ensure they are corrected promptly.
Support the hotel leadership team in managing labor costs within budget standards and staffing guidelines.
Manage supply inventory and storage procedures, and ensure safe chemical handling and proper chemical use.
Develop work schedules and coordinate staff assignments with the manager.
Monitor out-of-order, out-of-service, discrepant, and show rooms.
Monitor and act on special requests, including VIP and special-needs rooms.
Conduct or monitor daily staff stand-up meetings and assign daily work.
Ensure consistency with departmental opening and closing procedures.
Inspect VIP rooms before guest arrival.
Tour work areas and review housekeeping productivity; perform or assist with cleaning duties as needed.
Respond to guest requests, concerns, and problems to ensure satisfaction.
Follow facility safety and security guidelines, participate in the property safety committee, and serve as an emergency responder for the location.
Assist with other tasks and duties requested by management.
Maintain departmental key control.
Collect linens and garbage, perform routine general cleaning projects, and deliver items to guest rooms.