Housekeeping Supervisor

NNGE•Flagstaff, AZ

11d•Onsite

About The Position

The Housekeeping Supervisor provides friendly service to guests and directs housekeeping staff to ensure cleaning work meets management specifications and stays on schedule. The role includes supervising, training, scheduling, and evaluating employees; allocating work; addressing performance and disciplinary matters; maintaining employee, equipment, maintenance, and special-project records; and assisting housekeepers when needed. The supervisor also submits maintenance requests, supports teamwork, and helps maintain a positive and professional work environment. The position is performed in a casino setting with moderate to high noise levels. Evening and/or weekend work is required, and extended hours and irregular shifts may be necessary. The employee may need to stand for prolonged periods, walk, use hand dexterity, stoop, bend, kneel, or crouch, and occasionally lift or move up to 50 pounds.

Requirements

High school diploma or GED.
At least one year of custodial experience.
At least six months of supervisory experience.
Typing and computer experience.
Meet all stated knowledge, skills, and abilities.
Be at least 18 years old for Arizona properties or 21 years old for New Mexico properties.
No felony, theft, or stealing convictions.
Successfully pass a pre-employment drug/alcohol screen and background investigation.
Obtain and maintain a gaming license.
Knowledge of occupational hazards and applicable safety practices.
Knowledge of customer service standards and procedures.
Knowledge of planning and scheduling techniques.
Skill in using cleaning tools, chemicals, cleaners, and disinfectants.
Skill in supervising assigned staff.
Ability to train staff, provide constructive guidance, issue disciplinary actions and corrective-action recommendations, evaluate performance, and conduct performance reviews.
Ability to communicate, read, and write clearly in basic English.
Ability to maintain confidentiality and establish professional relationships with people of varying social and cultural backgrounds and co-workers at all levels.
Ability to work as a team member in a structured environment, work thoroughly and promptly, and complete multiple tasks.
Ability to safely use cleaning products and operate cleaning equipment.
Ability to understand and follow oral and written instructions and learn cleaning and building/equipment-care methods.
Ability to stand for prolonged periods, walk, use hands for dexterity of motion, stoop, bend, kneel, or crouch, and occasionally lift or move up to 50 pounds.
Normal auditory and verbal communication skills.
Availability for evening and/or weekend work; extended hours and irregular shifts may be required.

Nice To Haves

Associate degree preferred.
Navajo preference.

Responsibilities

Provide excellent and friendly service to all guests.
Supervise personnel, including making hiring recommendations, evaluating performance, training, allocating work, handling discipline, and resolving problems.
Train employees in cleaning and equipment techniques, methods, and procedures.
Maintain records on employees, equipment, and maintenance activities.
Organize workloads to meet deadlines, schedule employees, and assign work.
Maintain department records of completed special projects, including general or deep cleaning, carpet spotting, wall washing, and drapery cleaning.
Direct housekeepers in their duties and ensure cleaning meets management specifications and assigned schedules.
Assist housekeepers with their duties when needed.
Submit maintenance requests for items needing repair.
Contribute to team efforts and accomplish related results as required.
Maintain good communication with co-workers and a positive, professional work environment.
Perform other duties as required.