Housekeeping Supervisor

Stonebridge Hospitality Associates•New York City, NY

9d•Onsite

About The Position

The Housekeeping Supervisor assists the Executive Housekeeper in managing the housekeeping and laundry departments, ensuring high standards of cleanliness, guest service, and operational efficiency. The role supervises staff, monitors cleanliness, and coordinates daily housekeeping operations to maintain a welcoming and well-maintained hotel environment. This position is full-time, non-exempt, and reports to the Executive Housekeeper. It supervises the Housekeeping Department and pays $29 per hour. The work is primarily indoors in guest rooms, public areas, and back-of-house spaces, with occasional outdoor tasks. The schedule is flexible and may include evenings, weekends, and holidays based on hotel needs. The role involves frequent standing, walking, bending, and stooping for extended periods, and regularly lifting and carrying objects up to 20 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

At least 2 years of supervisory experience in housekeeping or a related field.
Experience managing staff schedules, performance evaluations, and training programs.
Proficiency in budgeting, inventory management, and cost control.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management software.
Strong attention to detail and commitment to cleanliness standards.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Problem-solving skills and ability to address guest and staff concerns professionally.
Ability to meet the position’s requirements, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

Housekeeping supervisory experience in a hotel environment is preferred.

Responsibilities

Supervise housekeeping and laundry staff, including performance evaluations, training, and development.
Assist the Executive Housekeeper in managing the department’s annual budget and cost control systems.
Enforce departmental policies and procedures to maintain service standards and efficiency.
Ensure quality services are provided to meet guest needs and enhance guest satisfaction.
Direct hourly associates in all areas of the housekeeping and laundry departments.
Prepare daily assignment sheets for housekeeping and laundry associates.
Maintain cleanliness standards in guest rooms and public areas, ensuring compliance with hotel objectives.
Inspect and monitor cleanliness and take corrective action for substandard conditions.
Compile and report the status of all guestrooms to the front desk department.
Work with the security office to manage lost and found items.
Maintain departmental productivity and labor cost goals.
Oversee inventories of linen, supplies, and equipment and assist with ordering as necessary.