Housekeeping Supervisor

Hersha Hospitality Management LP • Orlando, FL

13d • Onsite

About The Position

The Housekeeping Supervisor oversees housekeeping staff to ensure that brand and hotel guest-service and sustainability standards are met. The role trains, schedules, coaches, and supports associates; may screen and hire HHM employees; and ensures staff are trained to clean rooms efficiently or coordinates training through external vendors. The supervisor monitors and communicates guest-service scores, issues cleaning supplies and equipment, addresses performance and behavior concerns, supervises laundry employees when applicable, and supports room cleaning as needed. The position also prepares schedules or provides vendors with anticipated occupancy to maintain staffing levels, follows HHM EarthView sustainability practices, observes workplace safety requirements, assists in the breakfast area as needed, and helps ensure guest satisfaction. Other duties may be assigned by management.

The listed growth path is Executive Housekeeper, Front Office Manager, Assistant General Manager, and General Manager. The role is based at the Holiday Inn Resort Orlando Suites – Waterpark in Orlando, Florida. HHM Hotels states that it is an equal-opportunity employer.

Requirements

• Previous housekeeping experience or equivalent training required.
• High school diploma preferred.
• Previous supervisory responsibility preferred.

Nice To Haves

• High school diploma.
• Previous supervisory responsibility.

Responsibilities

• Train, schedule, coach, and support associates to meet brand or hotel standards and HHM core values.
• Screen applicants and hire new employees when housekeeping associates are HHM employees.
• Train staff to clean rooms efficiently according to established standards, or work with external vendors to ensure proper training.
• Communicate guest-service scores to drive improvement and guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• Clean rooms or assist staff with room cleaning on occasion.
• Address associate performance and behavior concerns directly for HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical, dental, and vision health insurance.
• Paid time off.
• 401(k) company match.
• Free basic life insurance.
• Travel discounts.
• Commuter transit and commuter parking benefits.
• Employee assistance and wellness program.
• Educational and professional development.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED