Housekeeping Supervisor

DoubleTree•Rochester, NY

About The Position

The Housekeeping Floor Supervisor oversees the cleaning of guestrooms by Housekeeping staff and ensures rooms meet cleanliness standards and are ready on time for guest accommodations. The role includes inspecting rooms and common work areas, supervising and supporting Room Attendants and Laundry employees when applicable, coordinating room-status information with Guest Services and other departments, and helping maintain guest satisfaction and efficient hotel operations. The supervisor maintains records and key control, oversees floor closing and supplies, handles Lost and Found items, monitors VIP and special guest requests, initiates and tracks maintenance work orders, and supports staff training and recurring cleaning and maintenance projects. The position requires attentive, courteous communication with guests and employees, sound problem-solving and prioritization, confidentiality, initiative, and compliance with hotel standards.

Requirements

High school diploma or equivalent required.
Must communicate effectively verbally and in writing with employees and guests at all levels.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask, prioritize departmental functions, and meet deadlines.
Must be able to handle problems, understand and apply complex information from various sources, maintain confidentiality, and show initiative.
Must be able to cross-train in other hotel-related areas.
Must maintain regular attendance as required by the hotel schedule, which varies according to hotel needs.
Must be able to stand for the entire shift.
Must be able to exert up to 50 pounds occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory responsibility is preferred.

Responsibilities

Ensure employees are attentive, helpful, courteous, and friendly to guests, managers, and fellow employees.
Inspect assigned rooms daily to verify cleanliness standards and productivity; notify Room Attendants of deficiencies, document them, ensure corrections are made, and reinspect rooms.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect VIP rooms and report their availability to the Front Office.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office.
Maintain key control.
Supervise Laundry employees when applicable.
Communicate with Guest Services about discrepant rooms and physically check rooms to determine their status.
Handle Lost and Found items according to hotel standards.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
Oversee daily duty assignments and ensure each Room Attendant and House Attendant has a work assignment.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Report progress on out-of-order rooms supervised by Housekeeping to the Guest Services Manager according to hotel standards.
Initiate repair and maintenance work orders and follow up until completion.
Oversee training of Room Attendants.
Ensure regular maintenance and cleaning projects are completed on a biannual basis.
Assist Housekeeping Management with preparation of the Standard of the Week.
Monitor VIPs, special guests, and special requests, and ensure overall guest satisfaction.
Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
Maintain a proper uniform, nametag, and high standards of personal appearance and grooming.
Identify problem areas, help implement solutions, handle problems, prioritize departmental functions, and meet deadlines.
Maintain confidentiality, show initiative by anticipating guest or operational needs, and cross-train in other hotel-related areas.
Perform other duties as requested by management.