HOUSEKEEPING SUPERVISOR

KOA•West Yellowstone, MT

13d

About The Position

The Housekeeping Supervisor oversees day-to-day housekeeping department operations and monitors the team’s work to provide guests with a clean, orderly, and attractive environment. The supervisor assigns duties, inspects work to ensure KOA standards are met, and reviews customer satisfaction. The position organizes employee shifts, trains and motivates team members, maintains supplies and inventory, and orders cleaning supplies. It maintains quality control, responds to service or equipment complaints, and takes corrective action. The supervisor communicates daily activities and problems to the GM or AGM, prepares reports as required, and maintains the property according to the quality assurance manual under the GM’s direction. As directed by the GM, the supervisor monitors and implements the department safety program to support a safe, hazard-free workplace that complies with applicable local, state, and federal safety requirements. Other duties and responsibilities may be assigned or changed at any time.

Requirements

High school diploma or equivalent.
At least two years of experience in housekeeping or a related field.
Fluent in spoken and heard English.
Strong decision-making ability.
Ability to motivate, lead, and develop a team.
Strong working knowledge and hands-on experience with housekeeping and janitorial procedures.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.
Ability to lift and carry up to 10 pounds regularly and up to 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motions and to stand, bend, sit, lift, and walk.
Ability to work amid moderate to loud noise and potential exposure to varying weather, dust, pollen, grasses, landscaping, chemicals, and moving mechanical equipment.
Use personal protective equipment where necessary.
Ability to manage occasional interruptions and shifting priorities.
If expected to drive a motorized vehicle, ability to meet the associated visual and physical demands, including close and distance vision, sitting, and seeing and reading signs and traffic signals.

Responsibilities

Organize employee shifts according to operational needs.
Train, motivate, lead, and develop housekeeping team members, including training new employees in cleaning and laundry techniques.
Maintain stock and monitor inventory levels, order cleaning supplies, and ensure supplies are available to team members.
Maintain quality control standards, investigate housekeeping service and equipment complaints, and take corrective action.
Conduct regular inspections of restrooms, accommodation units, and private and public spaces to ensure cleanliness and order.
Communicate daily activities and problems to the GM or AGM.
Ensure adherence to quality standards and health and safety regulations.
Prepare reports relating to procedures, efficiency, scheduling, attendance, and other required matters.
Maintain the property by following the quality assurance manual under the GM’s direction.
As directed by the GM, monitor and implement the department safety program to support compliance with applicable safety requirements.
Perform other duties, responsibilities, or activities as assigned.