Housekeeping Supervisor
About The Position
The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes Housekeeping Manager functions when that manager is absent. The role oversees room attendant performance and daily assignments, checks guest rooms and housekeeping areas, maintains records and key control, and coordinates repairs and maintenance with Engineering. The supervisor also assists with staff training, may clean rooms as business needs require, and ensures guest satisfaction and completion of scheduled cleaning projects. The position is at Residence Inn Lynnwood in Lynnwood, Washington. The posting describes benefits for full-time associates; benefits do not apply to part-time positions.
Requirements
- High school diploma or equivalent required.
- Ability to stand for the entire shift.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Nice To Haves
- College coursework in a related field.
- At least two to three years of progressive experience in a hotel or related field.
- Previous supervisory responsibility.
Responsibilities
- Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met and maintained.
- When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect all V.I.P. rooms and report their availability to the Front Office according to hotel standards.
- Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
- Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
- Maintain key control.
- Handle Lost and Found items according to standards.
- Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
- Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
- Carry an active pager or radio to remain in contact with the Front Office and/or Engineering throughout the shift.
- Report progress on out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to standards.
- Initiate repair and maintenance work orders and follow up until they are completed.
- Assist with training Housekeeping staff.
- Clean rooms when business needs require.
- Ensure cleaning projects are completed on a biannual basis.
- Ensure overall guest satisfaction.
- Assume Housekeeping Manager functions in the manager’s absence.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
- For Washington-based employees: eight paid holidays per year, up to 20 vacation days per year based on classification and length of service, and Paid Sick & Safe Time accrued at one hour for every 30 hours worked, with up to 72 unused hours carried over from one anniversary year to the next
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
