Hotel Housekeeping Supervisor

Kinseth Hospitality•Ames, IA

22h

About The Position

The Hotel Housekeeping Supervisor directs the hotel housekeeping program to maintain clean, orderly, and attractive property conditions. The supervisor establishes standards and procedures for housekeeping and laundry staff, plans work schedules, monitors cleaning and laundry systems, and helps ensure cost control and adherence to safety protocols. The role includes inspecting guest rooms and property conditions, assisting with room cleaning or laundry when needed, coordinating room-status information with the Front Desk, and responding promptly to guest questions and concerns. The supervisor manages supplies, equipment, lost and found, and deep-cleaning schedules. They assess the condition of carpets, drapes, furniture, and other property areas and recommend repairs, painting, furnishings, or changes to equipment and space allocation. The role directly supervises 10–30 Housekeeping Department employees and carries out hiring, training, work assignment, performance appraisal, and employee relations responsibilities in accordance with company policies and applicable laws. Employees are expected to follow company and property guidelines, maintain a professional image, and report to work as scheduled.

Requirements

Ability to perform the described essential duties and supervisory responsibilities.
Ability to follow safety precautions and company and property policies.
Ability to maintain a professional image and report to work as scheduled.
Physical ability to regularly stand, walk, talk, and hear; frequently handle, grasp, or type and stoop, kneel, crouch, bend, or twist; and occasionally sit, reach, climb or balance, and push, pull, or lift over 10 pounds.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service within budgeted labor guidelines.
Monitor chemical systems, usage, laundry operations, and cleaning procedures to control costs.
Maintain MSDS sheets and educate staff on safety protocols.
Inspect hotel guest rooms daily and assist with guest-room cleaning or laundry as needed.
Ensure proper storage and security of housekeeping room keys.
Communicate with the Front Desk about room inventory status and update the front desk system.
Address guest questions, concerns, and problems promptly to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture.
Plan carpet shampooing, mattress turning, and seasonal extensive cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment in accordance with purchasing guidelines and budget.
Investigate improved cleaning instruments and methods.
Inventory, secure, and manage guest lost-and-found items.
Schedule and inspect deep cleaning.
Supervise 10–30 housekeeping employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Follow company handbook and property-specific policies and guidelines, including dress code, safety, and performance standards.