Hotel Housekeeping Supervisor

SpringHill Suites (Kinseth Hospitality)•Ames, TX

About The Position

The Hotel Housekeeping Supervisor directs the hotel housekeeping program to ensure the property is clean, orderly, and attractive. The supervisor establishes standards and procedures for housekeeping and laundry staff, plans schedules within budgeted labor guidelines, monitors chemical systems and cleaning procedures, and maintains safety documentation and training. The role oversees guestroom inspections, room-key security, housekeeping supplies and equipment, laundry and deep-cleaning operations, and coordination with the Front Desk on room inventory. The supervisor also responds to guest concerns, evaluates the property's physical condition, makes recommendations for repairs and improvements, and manages lost and found. The position directly supervises 10–30 Housekeeping Department employees and carries out hiring, training, work assignment, performance management, and complaint resolution in accordance with company policies and applicable laws. Employees are expected to follow KHC and property-specific policies, maintain a professional image, and report to work as scheduled.

Requirements

Ability to meet the physical demands of the role, including regularly standing and walking; frequently handling, grasping or typing, and stooping, kneeling, crouching, bending or twisting; and occasionally sitting, reaching, climbing or balancing, and pushing, pulling or lifting over 10 pounds.
Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, peripheral and depth vision, and the ability to adjust focus.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service within budgeted labor guidelines.
Monitor chemical systems and usage and laundry and cleaning procedures to control costs.
Maintain MSDS sheets and educate staff on safety protocols.
Inspect hotel guestrooms daily and assist with room cleaning or laundry as needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status and update the front desk system.
Address guest questions, concerns, or problems promptly to support guest satisfaction.
Inspect and evaluate the property's physical condition, including carpets, drapes, and furniture; plan carpet shampooing, mattress rotation, and seasonal deep cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate new and improved cleaning instruments and methods.
Inventory, secure, and manage guest lost and found.
Schedule and inspect deep cleaning.
Supervise 10–30 Housekeeping Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Follow KHC policies and procedures and property-specific guidelines, including dress, safety, and performance standards; maintain a professional image and report to work as scheduled.