Hotel Housekeeping Supervisor

Holiday Inn Dubuque / Galena (Kinseth Hospitality)•Dubuque, IA

1d•$19 - $21•Onsite

About The Position

The Housekeeping Supervisor directs the hotel housekeeping program to maintain clean, orderly, and attractive property conditions, either personally or by delegating work to departmental staff. The role leads and supports the housekeeping team, maintains cleanliness standards, and helps ensure excellent customer service and guest satisfaction. The supervisor establishes work standards and procedures for housekeeping and laundry staff, including safety, chemical use, cleaning, and storage. The position plans schedules within budgeted labor guidelines, monitors chemical systems and usage for cost control, maintains safety data sheets, and educates staff on safety protocols. The supervisor inspects guestrooms and the property, may assist with guestroom cleaning or laundry, coordinates room status with the Front Desk, and responds promptly to guest questions and concerns. The role also oversees property-condition inspections and deep-cleaning schedules; recommends repairs, painting, furnishings, equipment relocation, and space reallocation; purchases and inventories supplies and equipment within guidelines and budget; evaluates cleaning tools and methods; and manages guest lost and found. The supervisor directly oversees 10–30 Housekeeping Department employees and performs associated hiring, training, scheduling, performance-management, and employee-relations duties. Employees are expected to follow company and property policies, maintain a professional image, and report to work as scheduled.

Requirements

Hardworking and dependable, with strong leadership skills, ability to multitask, and a team-player attitude.
Ability to meet the stated physical demands, including frequently lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service within budgeted labor guidelines.
Monitor chemical systems and usage in laundry and cleaning procedures to control costs.
Maintain MSDS sheets and educate staff on safety protocols.
Inspect hotel guestrooms daily and assist with guestroom cleaning or laundry as needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status and update the front desk system.
Respond promptly to guest questions, concerns, or problems to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture.
Plan carpet shampooing, mattress rotation, and seasonal extensive cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment in accordance with purchasing guidelines and budget.
Investigate new or improved cleaning instruments and methods.
Inventory, secure, and manage guest lost and found.
Schedule and inspect deep cleaning.
Directly supervise 10–30 Housekeeping Department employees.
Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Follow company and property policies and procedures, maintain a professional image, and report to work as scheduled.