Housekeeping Supervisor

Horseshoe Bay Resort • Virginia Beach, VA

24d

About The Position

The Housekeeping Supervisor oversees housekeeping staff and ensures guest rooms and public spaces are cleaned and maintained according to guest expectations and Crescent standards for product and service. The role includes supervising, training, coaching, and providing feedback to staff; inspecting cleaning and supporting safe, sanitary operations; coordinating assignments and supplies; responding to guest needs; and maintaining lost-and-found controls. The supervisor also implements emergency training and procedures and performs other job-related duties as assigned.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner.
• Ability to communicate well with guests.
• Willingness to help coworkers with Crescent job duties and work as a team player.
• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs.
• Ability to move throughout the building, bend, stoop, and reach to assist other staff and complete tasks when needed.

Responsibilities

• Supervise housekeeping staff by providing open communication, training, coaching, counseling, and performance feedback to support efficiency.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
• Ensure compliance with accident and loss prevention programs, health and sanitation standards, and regulations.
• Issue assignments, review special requests, and identify areas of concentration to maintain smooth housekeeping operations.
• Issue supplies and goods at the beginning of shifts, control inventory and expenses, and ensure supplies are available.
• Respond to guest requests, concerns, and problems to support guest satisfaction.
• Log lost-and-found items and respond to inquiries.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Marriott Employee Room Rate Discount Program.
• Health and wellness programs.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed